Help Desk Technician - (US-CT-Greenwich)

Help Desk Technician - (US-CT-Greenwich)

Minimum Education: Associate
Job Type: Full Time
Jobcode: IJA13

Position responsibilities are as follows: 

* Support client inquiries received via inbound calls, online chats and a proprietary email messaging system. Inquiries will encompass a broad range of hardware, software and connectivity matters. 
* Assist clients with platform set-up and configuration 
* Conduct real-time diagnosis and troubleshooting in order to identify and resolve platform operation and performance issues 
* Work interactively with other customer service staff and developers 
* Utilize ticketing system to document and track all inbound and outbound customer interactions 

The ideal candidate will have the following qualifications: 

* Bachelor’s Degree or technical school equivalent with emphasis in Information Technology 
* Possess a strong understanding of current technologies including DNS, TCP/IP, DHCP, and Windows XP/7, Mac and Unix/Linux operating systems. 
* Knowledge of API programming languages (Java, C++, ActiveX, DDE for Excel) and Perl a plus. 
* Prior help desk and call center experience, financial services industry related a plus 
* Effective problem solving skills, sense of urgency and capacity to own and manages tasks till resolved. 
* Excellent communication skills, both written and verbal. 
* Positive and courteous attitude as well as the patience to work with clients having a diverse range of technical proficiency 

Education: 
Bachelors Degree in Information Technology 
Will also consider technical certifications- A+ Certification, etc. 


Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 

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