Applications Support Manager/Consultant - (US-NJ-Hoboken)

Applications Support Manager/Consultant - (US-NJ-Hoboken)

Compensation: $62.00 - $65.00 / Hour
Minimum Education: Bachelors
Job Type: Contract
Jobcode: NLLJA1

Candidate requirements:
Required

Experience setting up a maintenance and support operation
Experience successfully managing a maintenance and support operation
Experience working with offshore software development teams and geographically diverse project teams
Excellent problem solver, able to think on one*s feet
Excellent verbal and written communication skills
Excellent management skills; able to manage people with no direct reporting line and to *influence without authority*
Able to travel internationally up to 20% of the time
Desired

Experience in digital publishing, media or related field (higher education publishing experience a plus)
Ability to speak Russian and/or an understanding of Russian culture

The Work:
Owns Business Analysis/Technical Triage (Tier-4) and Bug fixing (Tier-5) activities for Application Support & Maintenance.

•Acts as the single point of contact and is the primary escalation for all support issues that are in the scope of work for Analysis, Triage and Bug fix activities

•Leads a cross functional team of analysts, technical leads, developers and testing resources.

•Works with Business Technology Support (Help Desk) teams in determining priorities and managing the resolution of all issues escalated to Tier-4 as well as to Tier-5

•Responsible for coordinating with multiple technology teams for making application and environment related code fixes

•Coordinates the deployment of code fixes and environment changes to the maintenance releases currently planned for every two weeks

•Works with the Program Business Analysis Lead in managing the “minor enhancements queue” that will be taken up by the Tier-5 maintenance teams

•Ensures adherence to service agreements for production support issues

•Responsible to reporting and communicating periodic progress on production support & minor enhancement requests assigned to the Tier4 and Tier-5 teams

•Maintains a comprehensive dashboard reflecting the status and performance of Tier4 & Tier5 activities

•With the Program Manager in managing the entire Support work stream , its processes, resource responsibilities, resource requirements, maintenance releases etc.

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume.

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