Help Desk Support Austin TX

Help Desk Support

 
Job ID: Job-1137       
Job Title:      Help Desk Support      
location:       Austin, TX     
Jobtype:        Permanent      
Rate:   $50K - $60K +OT
Description:    • Provide Helpdesk and troubleshooting support via the Helpdesk hotline 
• Work in concert with other members of the IT department to troubleshoot more complex technical problems 
• Answer Helpdesk telephone at all times during the scheduled workday, and at other times as requested or assigned 
• Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner 
• Provide support for custom in-house web applications 
• Maintain an accurate inventory list of all IT equipment 
• Assist and work with the IT Operations teams to troubleshoot issues 
• Assist the other members of the IT department in planning and carrying out technical projects, including planning, implementing, assisting with installation and setup of software/hardware products and other duties as assigned 
• Customer service focus required, with strong communication skills and a positive attitude 
• Willing to travel and support other offices worldwide 

Expected Background 
• Excellent communications skills, both verbal and written are required 
• In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (XP, Vista, 7), Microsoft Office Suite (2003, 2007, 2010). 
• Bachelor’s degree in Computer Science or related field is required. 
• Certifications such as MCP or CCNA are a plus 
• Experience at a geographically diverse mid-sized company (100-500 people) working with remote offices and teams 
• 4+ years of previous Helpdesk support experience with ticketing systems (i.e., Altiris) 
• Knowledge of Macs 
• Demonstrated ability to simultaneously and successfully handle multiple, disparate tasks 
• Must be able to operate effectively and cooperatively within the IT department to enable the department to function cohesively and to provide excellent customer service across company departments 
• Must be able to multitask and handle simultaneous projects 
• Must be able to take directions remotely and adhere to standard operating procedures and policies 
• Must be able to work independently with minimal supervision 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 

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