Director of Resource Planning - (US-NY-See Below)

Director of Resource Planning - Call Centers (US-NY-See Below)

Compensation: $140K - $150K / Year
Minimum Education: Bachelors
Job Type: Full Time
Jobcode: TJKJA3

Position can be based in Louisville, Charlotte or Denver; company will relocate someone there. 

Call Center Planning and Leadership role. They need someone within Financial Services who is doing this job at a very senior level. The Director will be managing a team, and will have a right-hand person who has excellent Financial Analysis skills. This role is responsible for forecasting the projected volume of demand and analyzing the metrics to determine hiring, both from a headcount and a content perspective. Data mining skills needed, but this is a Resource Planning Leadership position. Need a proven strategist in this field who is VERY CREATIVE and can also interact with senior management and be the key decision maker. 

Requirements: 
· 10 years experience within contact centers 

· 5-7 years proven resource planning experience in a multi-site virtual contact center 
· 10 years management experience 
· Ability to develop statistical models to support forecasting functions 
· Proven ability in interacting and working with Sr. Management 
· Advanced experience utilizing Work Force management software/applications, ie: Genesys Work Force Management experience a plus or: Aspects (TCS), IEX, Blue Pumpkin. 
· Advanced experience using supportive analytical applications; Microsoft Excel, Microsoft Access, Minitab, etc.