Desktop Support Technician - (US-NY-New York)

Desktop Support Technician - (US-NY-New York)

Compensation: $90K - $100K / Year
Minimum Education: Bachelors
Job Type: Full Time
Jobcode: TNRJA7q

The Desktop Technician’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software, telephones, and mobile computing devices. The Desktop Technician will participate as a member of the IT help desk troubleshooting problems (in person, by telephone, or via e-mail) in a timely and accurate fashion, and providing end-user assistance where required. 


Responsibilities 


Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. 
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. 
Collaborate with network administrators to ensure efficient operation of the company’s desktop computing environment. 
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems. 
Answer to and perform moves, adds, and changes (MAC) requests as directed. 
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order. 
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. 
Assist in maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. 
Accurately document instances of desktop equipment or component failure, repair, installation, and removal. 
If necessary, liaise with third-party support and PC equipment vendors. 


Position Requirements 

Excellent technical knowledge of desktops, laptops, printers, and mobile computing devices (Blackberry devices). 
Hands-on hardware troubleshooting and installation experience. 
Working technical knowledge of current protocols, operating systems, and standards, including Microsoft Windows XP, and TCP/IP. 
Expert working knowledge of Microsoft Office software components. 
Ability to operate tools, components, and peripheral accessories. 
Able to read and understand technical manuals, procedural documentation, and OEM guides. 
Ability to conduct research into PC hardware and software issues and products as required. 
Effective interpersonal skills and relationship-building skills. 
Strong written and oral communication skills. 
Ability to present ideas in user-friendly language. 
Analytical and problem-solving abilities, with keen attention to detail. 
Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. 
Experience working in a team-oriented, collaborative environment. 
Strong customer-service orientation. 


Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 

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