Tier 3 Support Engineer - (US-CA-San Ramon)

Tier 3 Support Engineer - (US-CA-San Ramon)

Compensation: $65K - $85K / Year
Minimum Education: Bachelors
Job Type: Full Time
Jobcode: FNRJA3

Tier 3 Support Engineer - (US-NJ-Edison) 

Compensation: $65K - $85K / Year 
Minimum Education: Bachelors 
Job Type: Full Time 
Jobcode: FNRJA2 
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The Tier 3 Support Eng. (Junior) is an integral part of the Support Organization. The Support Eng.is responsible for the deployment of current and future products at customer sites. He is also responsible for the on-site and remote support of issues raised by customers. We are looking for a results driven person capable of working independently and within a team to resolve time critical deployment and production issues. 

Duties and Principal Activities 

Technical Skills: 
-Proficient in Linux/Unix Systems - 1-2 years of experience is a MUST 
-Highly knowledgeable in L2 switching and L3 routing - 1-2 years of experience is a MUST 
-Knowledgeable in TCP/IP networking 
-Familiar with common Internet protocols such as HTTP, HTML, FTP, DNS, NTP... 
-Familiar with server load balancing systems and methodologies 
-Familiar in customer support processes, tooling and troubleshooting. 
-Knowledgeable in Microsoft Office suite of applications 

Critical Competencies: 

Customer Satisfaction: 
-Contributes significantly to customer satisfaction 
-Interfaces with the customers and the project managers to complete assigned tasks 
-Escalates effectively to upper support tiers as needed to allow quick problem resolutions 
-Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution 

Communication Skills: 
-Communicate effectively with customers and peers 
-Produce high quality written documents, status reports and customer communications 
-Identify appropriate internal and/or external resources to solve problems 
-Contribute to regular internal and customer meetings 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 

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