| Job ID: | Job-0874 | | Job Title: | Professional Services Director | | location: | Hoboken, NJ | | Jobtype: | Permanent | | Rate: | up to $140K +bonus | | Description: | Requirements:
• Minimum 3 years of professional experience in managing a technical support team, with a client facing Software Company.
• In depth knowledge of Java and SQL.
• Ability to devise, lead and present customer training sessions.
• Proven leadership experience in the area of customer support, daily management of support team, defining customer support processes and requirements and working cross functionally within a global software company.
• Strong analysis and problem solving skills.
• Strong communication skills
• Additional languages - an advantage.
• Domestic and international travel - ability to be on-site at customer locations for the installation of products, performing gap analysis, user training, integration and installation.
Responsibilities:
• Day-to-day management of the technical support and professional services team
• Manage team schedules, product release management and customer contact
• Review and evaluate proposed solutions to ensure technical feasibility and timely implementation.
• Document and implement the transfer of technical and business requirements to client banks.
• Oversee the training of bank staff in the use and application of firm's software.
• Responsible for daily production support, quality assurance/testing, and product implementations.
• Pre-sales support; on and off-site and supervising the completion of RFIs, RFPs and related documentation
Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume.
NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.
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