Help Desk Support NYC
Help Desk Support
Jobtype: Permanent
Rate: $50 - $60K +OT
• Work in concert with other members of the IT department to troubleshoot more complex technical problems
• Answer Helpdesk telephone at all times during the scheduled workday, and at other times as requested or assigned
• Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner
• Provide support for custom in-house web applications
• Maintain an accurate inventory list of all IT equipment
• Assist and work with the IT Operations teams to troubleshoot issues
• Assist the other members of the IT department in planning and carrying out technical projects, including planning, implementing, assisting with installation and setup of software/hardware products and other duties as assigned
• Customer service focus required, with strong communication skills and a positive attitude
• Willing to travel and support other offices worldwide Expected Background
• Excellent communications skills, both verbal and written are required
• In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (XP, Vista, 7), Microsoft Office Suite (2003, 2007, 2010).
• Bachelor’s degree in Computer Science or related field is required.
• Certifications such as MCP or CCNA are a plus
• Experience at a geographically diverse mid-sized company (100-500 people) working with remote offices and teams
• 4+ years of previous Helpdesk support experience with ticketing systems (i.e., Altiris)
• Knowledge of Macs
• Demonstrated ability to simultaneously and successfully handle multiple, disparate tasks
• Must be able to operate effectively and cooperatively within the IT department to enable the department to function cohesively and to provide excellent customer service across company departments
• Must be able to multitask and handle simultaneous projects
• Must be able to take directions remotely and adhere to standard operating procedures and policies
• Must be able to work independently with minimal supervision Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr
Job ID: Job-1136
location: New York, NY
Jobtype: Permanent
Rate: $50 - $60K +OT
Description: • Provide Helpdesk and troubleshooting support via the Helpdesk hotline
• Work in concert with other members of the IT department to troubleshoot more complex technical problems
• Answer Helpdesk telephone at all times during the scheduled workday, and at other times as requested or assigned
• Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner
• Provide support for custom in-house web applications
• Maintain an accurate inventory list of all IT equipment
• Assist and work with the IT Operations teams to troubleshoot issues
• Assist the other members of the IT department in planning and carrying out technical projects, including planning, implementing, assisting with installation and setup of software/hardware products and other duties as assigned
• Customer service focus required, with strong communication skills and a positive attitude
• Willing to travel and support other offices worldwide Expected Background
• Excellent communications skills, both verbal and written are required
• In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (XP, Vista, 7), Microsoft Office Suite (2003, 2007, 2010).
• Bachelor’s degree in Computer Science or related field is required.
• Certifications such as MCP or CCNA are a plus
• Experience at a geographically diverse mid-sized company (100-500 people) working with remote offices and teams
• 4+ years of previous Helpdesk support experience with ticketing systems (i.e., Altiris)
• Knowledge of Macs
• Demonstrated ability to simultaneously and successfully handle multiple, disparate tasks
• Must be able to operate effectively and cooperatively within the IT department to enable the department to function cohesively and to provide excellent customer service across company departments
• Must be able to multitask and handle simultaneous projects
• Must be able to take directions remotely and adhere to standard operating procedures and policies
• Must be able to work independently with minimal supervision Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr
posted by Unknown at 10:49 AM
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