Level 3 Support Engineer Edison, NJ

Level 3 Support Engineer

 
Job ID: Job-1524       
Job Title:      Level 3 Support Engineer       
location:       Edison, NJ     
Jobtype:        Permanent      
Rate:   $85K - $100K   
Primary Skills:        
Description:    The Support Engineer is an integral part of the Support Organization. 
S/He is responsible for the deployment of current and future products at customer sites and he is also responsible for the on-site and remote support of issues raised by customers. A Tier 3 support Engineer is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues. 

Qualifications: 
-Education: 4 year technical degree, Computer Science preferred 
-Relevant Experience: 5+ years 
-Highly Knowledgeable in TCP/IP networking preferably at an Expert level 
-Proficient in UNIX/Linux System Administration- MUST 
-Knowledgeable in customer support processes, tooling and troubleshooting.- MUST 
-Highly experienced in troubleshooting network issues using a Sniffer 
-Familiar with the common Internet protocols at the packet and flow analysis level, such as: HTTP, FTP, RTSP, SSH, PKI, RTSP. 
-Familiar in mobile network technologies including L3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems 
-Knowledge of common open source software. 
-Knowledge of application servers, Weblogic / JBoss - Advantage 
-Knowledge of Oracle and/or MySQL administration - Advantage 
-Knowledge of IBM blade center technology and F5 load balancers - Advantage 
-Knowledgeable in Microsoft Office 

Critical Competencies: 
Customer Satisfaction: 
-Contributes significantly to customer satisfaction 
-Interfaces with the customer and project manager to complete assigned tasks 
-Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution 
Communication Skills: 
-Communicate effectively with customers and peers 
-Produce high quality written documents, status reports and customer communications 
-Identify appropriate internal and/or external resources to solve problems 
-Contribute to regular internal and customer meetings 
-Effectively escalate through appropriate channels - "knows how to make things happen" 
-International work experience and cultural awareness is an advantage. 

Working Conditions: 
-Provide "on-call" service periodically 
Up to 20% travel - NYC 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 
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