Senior - CIC SME (Applications) - (US-NY-Anywhere in the USA)

Senior – CIC SME (Applications) - (US-NY-Anywhere in the USA)

Compensation: $115K - $160K / Year
Minimum Education: Bachelors
Job Type: Full Time
Jobcode: CDAJA6

This is a Senior Level position in the Customer Solutions/Customer Interaction Center. The ideal candidate will need expert technical and consulting experience in CTI (Computer Telephony Interface), WFM (Workforce Management), QAM (Quality Assurance Management), CRM (Customer Relationship Management), CDI (Customer Data Integration), KM (Knowledge Management), CIM (Customer Interaction Management) and UC (Unified Communications). 80% travel 

· Have completed consulting and Senior PM experience in initial or replacement CIC peripheral applications 
· Knowledge of working with vendors to facilitate line accurate data/information transfer 
· Expert knowledge of ROI calculations and justification 
· Programming as a train-the-trainer in initial application rollout or modification/upgrade 
· Overall knowledge of CIC platforms (TDM, VoIP, hybrid-VoIP, Voice over internet) 

Qualifications and Education Requirements 

College degree required in related field, graduate degree preferred. 

Preferred Skills 
PMP, MPM and/or Six Sigma training desired. EXCELLENT skills in: documentation, PowerPoint, costing and staffing models, conflict negotiations, RFP and response document preparation, effective public speaker 
Certification in at least two VoIP vendors: Nice, Genesys, Salesforce.com, Siebel, Blue Pumpkin, or comparable 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 

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