Thursday, June 21, 2012

Professional Services Director Hoboken, NJ


 
Job ID: Job-0874
Job Title: Professional Services Director
location: Hoboken, NJ
Jobtype: Permanent
Rate: up to $140K +bonus
Description: Requirements: 
• Minimum 3 years of professional experience in managing a technical support team, with a client facing Software Company. 
• In depth knowledge of Java and SQL. 
• Ability to devise, lead and present customer training sessions. 
• Proven leadership experience in the area of customer support, daily management of support team, defining customer support processes and requirements and working cross functionally within a global software company. 
• Strong analysis and problem solving skills. 
• Strong communication skills 
• Additional languages - an advantage. 
• Domestic and international travel - ability to be on-site at customer locations for the installation of products, performing gap analysis, user training, integration and installation. 

Responsibilities: 
• Day-to-day management of the technical support and professional services team 
• Manage team schedules, product release management and customer contact 
• Review and evaluate proposed solutions to ensure technical feasibility and timely implementation. 
• Document and implement the transfer of technical and business requirements to client banks. 
• Oversee the training of bank staff in the use and application of firm's software. 
• Responsible for daily production support, quality assurance/testing, and product implementations. 
• Pre-sales support; on and off-site and supervising the completion of RFIs, RFPs and related documentation 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 

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