Active Directory/Exchange Support NYC

Active Directory/Exchange Support

 
Job ID: Job-1351       
Job Title:      Active Directory/Exchange Support      
location:       New York, NY   
Jobtype:        Contract       
Rate:   $30 - $40 c2c  
Primary Skills: Active Directory, Exchange     
Description:    · This role provides quality user support providing quality support and high customer service to the staff. 

· Handle 2nd - 3rd level support calls by responding to phone calls, email, web, and walk-up requests 

· Respond to issues of in-house developed applications that support the Program Team: (Non-Technical employees nationwide, through a portal) 

· Provides support on problems related to Active Directory and Exchange applications as they interact with desktop operating systems and other software applications, including installation and configuration. 

· Builds, configures and installs workstations and related peripherals as needed 

· Consult with user community on wide range of application, hardware, software, and operating system issues on predominantly PC and with some MAC and tablet platforms 

· Research and recommend technologies to enhance customer service 

· Serve on Technology project teams to better understand the implementation and support concerns of this evolving technology environment 

· Work collaboratively with other Technology team members to ensure appropriate customer service levels are maintained 

· Deliver advanced support on a 7x24 on-call rotation and manage to escalations for supported applications 

Knowledge, Skills and Abilities 

· Strong customer service skills 

· Knowledge of Exchange & Active Directory, account management, directory services 

· Experience and solid understanding of MS Office suite of applications. 

· Eagerness and ability to learn new software applications and technologies quickly. 

· Excellent organization, communication, and attention to detail skills required 

· Interest in performing a critical support role while learning in a fast-paced environment required 

· Ability to work well with others in a team environment 

· Must be able to lift 40 lbs 

· Excellent user support and training skills 

· Great inter-personal and communication skills 

· User support services: training, help desk, third-party resource management, escalation process with application developers and server operations teams 

Please quote your best rate and email a resume in Word that makes it obvious how you match the specification 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 
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