Client Services Manager Jersey City, NJ

Client Services Manager

 
Job ID: Job-0967       
Job Title:      Client Services Manager
location:       Jersey City, NJ
Jobtype:        Permanent      
Rate:   $100K - $110K +bonus   
Description:    Serve as the primary point of contact by thoroughly and efficiently gathering customer information, assess and fulfill customer needs, and educate the customer where applicable in a Money Transfer environment. Supervise 5-6 people. There is a strong requirement for an individual who has excellent customer service skills, excellent written and verbal communication skills, formal presentation skills, a team player, and detail oriented. 

Responsibilities Include: 
· Responding with a prompt and accurate resolution to bank or corporate inquiries which concern issues with transactions with the client accounts 
· Handle and coordinate priority payments and high priority requests 
· Review, investigate and amend transactions processed by all departments within the bank 
· Research of incoming and outgoing CHIPS, Fedwire and book transfer transactions 
· Analyze payments, initiate outgoing correspondence via SWIFT or emails, create adjustments/make payments and respond via SWIFT or email. 

Skills, Experience, and Requirements: 
· Minimum of five years bank back office operations focusing on Paying & Receiving (CHIPS, Fedwire) with an understanding of the market infrastructure for these payment systems and all SWIFT related messages and fields 
· Previous experience in both Customer service and wire transfers and investigations 
· Prior successful management experience in an Operations role 
· Knowledge and understanding of bank operations, department policies, procedures, products, services, systems and applications 
· Payments knowledge and people management experience is required 
· Bachelors Degree 
· Excellent written and verbal communication skills, and formal presentation skills 
· The ability to interact professionally with all levels of staff including overseas offices 
· Provide outstanding customer service to other banking offices and corporate clients 
· Develop and establish key relationships with overseas offices and correspondent banks 
· Proactively assist with complex customer needs 
· This department requires coverage for customer support from 8:00 AM to 6:00 PM, this position will require on a rotational basis the hours of 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM 


Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 

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