Major Incidents Manager Norman, OK

Major Incidents Manager

 

 

Job ID: Job-2516

location:       Norman, OK

Jobtype:        Permanent

 

Responsibilities:

•       Invoke Major Incidents Management Process, Follow-through to End

•       Drive the Bridge Call till resolution with an objective of faster service restoration

•       Communicate MIMP Notifications on status updates and course of action

•       Send appropriate announcements to user groups as needed

•       Identify MI Owner and ensure right people are working on the issue

•       Co-ordinate with the MI Owner throughout the MI lifecycle.

•       Ensure that the MI Coordinator drives the MI Group chat and the required MI Scribe is documented by the assigned service desk engineer.

•       Ensure progress is being made towards resolution

•       Ensure Service is restored in fastest possible time

•       Ensure the MI management escalation matrix is followed.

•       Post resolution, invoke Problem Management

•       Suggests continuous improvements to the MI process

•       Perform documentation and reporting required for the MI Management process control.

 

Required Skills:

•       10+ years of experience working as an Incident/Problem manager in IT infrastructure & Operations environment

•       4+ years of relevant experience as a Major incident manager.

•       ITIL Foundation certified

•       Hands on experience in IT infrastructure projects using the ITIL framework.

•       Excellent Stakeholder management skills.

•       Excellent problem-solving/troubleshooting skills

•       Excellent Communication skills

•       Quick learner

•       Proven IT operations skills

•       Should have exposure working on ticketing tools (ICCM, Remedy, etc...).

•       Generate weekly, monthly reports & dashboards

•       Situational leadership

•       Good written and oral communication & interpersonal skills

•       Must be a Go-Getter and will require very minimal/no supervision.

•       Good Team Player with excellent eye for details

•       Should have a high degree of self-motivation, strong analytical and creative problem solving skills

Desired Skills:

•       ITIL Service Manager certified

•       Certified in problem solving and decision making course

 

Email resume in Word to JeffAltman@TheBigGameHunter.us. Please include the job code for the position with your resume. NOTE: WE WILL ONLY RESPOND IF YOUR RESUME APPEARS TO FIT A ROLE

 

PAID RELOCATION. NO OVERSEAS RESUMES. NO 3RD PARTIES. Applicants for employment in the US must possess work authorization which does not require sponsorship from the employer for a visa.

 

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