Client Services Manager Toronto, CAN

Client Services Manager

 

 

Job ID: Job-2509

Job Title:      Client Services Manager

location:       Toronto, ONT, CAN

Jobtype:        Permanent

Rate:   $120K - $125K +bonus

Primary Skills:

Description:   

Takes on the role of a senior client service specialist by

•       Taking ownership of the resolution of complex support queries from Clients

•       Adding value to the Client and to the firm beyond reactive Client support

•       Actively work with stakeholders to improve the Client Experience

-       Become the voice of the client within the organization: escalate issues to second tier teams to ensure resolution & provide feedback to the Coverage, Product Management, Research and Data organizations on product defects or enhancements.

-       Close collaboration with a team of Consultant and Sales people focused on particular Client Segments.

-       Enhance client relationships through proactive follow up on issues raised by clients

 

REQUIREMENTS:

 

-       Must have excellent verbal and written communication skills in English and interpersonal skills

-       Deep understanding of international financial institutions and global financial markets

-       Strong analytic, quantitative, and problem solving skills

-       7+ years of relevant experience

-       Management experience is required for this role. The ideal candidate will have managed teams of functional and technical experts who are client facing, internal or external.

-       MBA and/or CFA preferred

 

Email resume in Word to JeffAltman@TheBigGameHunter.us. Please include the job code for the position with your resume. NOTE: WE WILL ONLY RESPOND IF YOUR RESUME APPEARS TO FIT A ROLE

 

NO RELOCATION. NO OVERSEAS RESUMES.

 

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