Network Technician/Help Desk Boston, MA

Network Technician/Help Desk

 

 

Job ID: Job-2813

location:       Boston, MA

Jobtype:        Permanent

Rate:   $45K - $60K +bonus

       

Description:   

This is a chance to join a highly respected organization in their beautiful office located in the financial district of Boston.

 

Qualifications:

•       5+ years progressive experience installing and supporting: Windows 7, Active Directory, Microsoft Office, PC deployment, Antivirus management, Remote User Networking, VPN, TCP/IP troubleshooting

•       Strong understanding of Microsoft Windows 7 operating systems, Microsoft Office applications (Excel, Outlook, PowerPoint, Visio and Word) and Microsoft Publisher, and have the ability to teach & troubleshoot

•       Knowledge of Track-It helpdesk software.

•       Excellent written and verbal communication skills.

 

 

Responsible for ensuring an outstanding level of customer service by providing direct IT support to the user community, to provide fast response times and expert insights into general technical support issues.

•       Network and Help Desk support for 250-300 users. Provide timely and considerate customer service to end users by fielding Help desk calls and resolving technical issues. Assist all office staff, both in person and via the phone.

•       Create user accounts and manage access control based on company policies.

•       Provide suggestions for any noted process improvements and develop the new procedures.

•       Virus/Spyware Removal/Detection.

•       Hardware Problems, Computer Upgrades, Networking Setup/Diagnoses, Software Problems, PC specific Issues/Troubleshooting.

 

Email resume in Word to JeffAltman@TheBigGameHunter.us. Please include the job code for the position with your resume.

 

NOTE: WE WILL ONLY RESPOND IF YOUR RESUME APPEARS TO FIT A ROLE

 

NO PAID RELOCATION. NO OVERSEAS RESUMES. NO 3RD PARTIES. Applicants for employment in the US must possess work authorization which does not require sponsorship from the employer for a visa.

 

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