Position- JS2409: Investor Services Manager

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Position- Investor Services Manager
Job Id (Use when Referring to Position):	JS2409
Job Type:	FTP
Location:
Experience:	0 - 0
Compensation:	$110,000.00 - $120,000.00
Job Description:	Position Summary Manages overall daily cash management functions including policies and objectives between two locations. Monitors adherence to company regulations, policies and procedures ensuring a strong operation foundation is in place and is being followed such as dual controls, regulatory requirement conformance and audits. Manage and coordinate with staff to assess internal business needs and ensure services are delivered. Champions core service values; reinforces core service values through direct recognition and coaches staff to reinforce service excellence Position Responsibilities Bank Account Reconciliation: ¨ Ensure the daily reconciliation of all bank activity is completed in a timely and accurate manner. ¨ Act as the primary point of contact for all of our banking relationships Wire & Check Disbursements: ¨ Ensure all wire and check activity is completed in a timely and accurate manner. ¨ Ensure that appropriate levels of controls are in place to monitor the wire and check disbursement process. Anti-Money Laundering: ¨ Manage the daily monitoring of our AML program ¨ Maintain a high level of knowledge within the AML field to facilitate interactions with the Compliance Officer and the Legal Department. ¨ Act as the primary point of contact for our compliance software vendor including pursuing enhancements to facilitate our daily processes. ¨ Attend and contribute to operational, client and regulatory meetings in order to maintain and improve the service provided to clients. Report Distribution: ¨ Ensure the daily posting of files to our proprietary reporting utilities are completed in a timely and accurate manner. ¨ Work with internal resources to continually monitor programs and identify opportunities for improvement Oversee a supervisor(s) responsible for the day-to-day direction of the team and its resources in order to ensure the accurate and timely completion of work. ¨ Supervise and monitor the workflow for team members ensuring the fair allocation of work. ¨ Manage the daily workflow within the team to ensure all work is completed in a timely, efficient and accurate manner. ¨ Facilitate the effective flow of work between teams and work with other teams to address issues as they arise. ¨ Ensure that the team is adequately trained in all areas of responsibility and that there is sufficient coverage for all tasks. ¨ Ensure that procedures are kept up to date and are adhered to. ¨ Contribute to department staff planning, including recruitment. Create an effective working environment through the proper coaching, explanation of work required and contribution to the appraisal process; ¨ Develop and mentor team members, helping to bring them to a high standard of knowledge and ability. ¨ Ensure that each member of the team is aware of the importance of delivering high quality customer service and of developing good working relationships. ¨ Ensure that the team is fully informed of client developments and procedural changes, helping to maintain a consistent level of service. ¨ Monitor the performance of team members and provide regular feedback on an individual level. ¨ Assist in or perform appraisal reviews for team members. ¨ Recommend and take appropriate action on a timely basis, as the necessity arises. ¨ Help to maintain staffing levels and minimize turnover. Communicate relevant information as appropriate up and down the line; ¨ Communicate openly with the team and management, ensuring the free flow of relevant information in a timely manner. ¨ Work as an effective member of the management team to help meet service requirements. ¨ Prepare management information, as required. Ensure that knowledge is kept current and disseminated as appropriate and be aware of possible/likely future developments and trends; ¨ Represent the company to external partners such as clients, potential clients and vendors in a professional manner. ¨ Participate in projects, effectively representing the team on new business initiatives. ¨ Contribute to the retention and gaining of new business by demonstrating the company systems, processes and capabilities. Proactively identify and act on opportunities to improve current procedures, to meet the changing requirements of customers. Implement minor improvements and refer major proposals upwards; ¨ Ensure procedures are in place for all tasks and that they are operationally sound, with an emphasis on risk reduction and compliance. ¨ Proactively review existing procedures on an ongoing basis, supporting the drive for continuous improvement. Make suggestions for enhancements where the need arises and implement changes which are approved. ¨ Formulate procedures for new initiatives, maintaining standardization and efficiency where possible. Minimum Requirements ¨ An understanding of client needs and requirements and identifying opportunities to utilize firm resources to achieve client satisfaction. ¨ Ability to ensure deadlines controls and procedures are adhered to. ¨ Ability to recognize and address risk and compliance issues ¨ Sound judgment and strong decision-making skills. ¨ Able to structure solutions to complex problems. ¨ Demonstrates the ability to successfully coordinate and direct team members. ¨ Presents self in a confident and professional manner. ¨ Models and motivates others to take initiative and use intuitive thinking. ¨ Strong interpersonal skills. ¨ Sensitivity to cultural diversity. ¨ BA/BS or equivalent. ¨ Minimum 6 years of management experience within the banking or financial services field ¨ Advanced degree and/or professional certification would be a plus.
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