Product Support Analyst LI. NY

If not you, would you know someone???

This is an in-house position at the Melville office. The candidate will be responsible for talking with the Field Engineers who are at client sites who are having problems with some part of an implementation.

This position requires that the right candidate is more technical than a field engineer. This person will have a very strong understanding of how software is installed at client sites. They will also understand the network security issues associated with these things.

Appropriate candidates will have PBX / CTI knowledge.
75K

DESCRIPTION:
Job Summary: The Project Support Analyst will provide technical support to Implementation Engineers and Project Management group on all product lines in the Americas region. The Project Support Analyst will strive to achieve timely closure of project implementation issues and customer acceptance of the solution. He/she will provide technical direction and assistance to support Implementation and Integration Engineers while on-site deploying system solutions. The successful candidate must be customer focused, be able to work independently and have the ability to manage and resolve solutions to complex technical issues.

REQUIREMENTS:
Competencies:
- Software design/development experience preferred
- Must have knowledge of Windows 2003 core technology
- Knowledge o f IT Security issues (firewall, Microsoft security, IIS lockdown) required.
- Knowledge of Network structure (LAN, WAN), protocols (TCP/IP, ISDN, X25) and communication equipment functionality and configuration (hubs, switching hubs, routers) is a must.
- Must have basic knowledge of Databases (SQL Server 2000) and SQL commands.
- Knowledge of Hardware – Server's H/W modules, drivers installation etc.
- Knowledge of Telephone systems – PBX/ACD, CTI and VoIP is preferred.
Interpersonal Skills:
- Excellent oral and written communication skills are essential.
Education/Experience:
- Bachelor's degree in Electrical Engineering/Computer Science or equivalent required.
- Five to seven years of experience working in a call center software or hardware design/development/test and troubleshooting environment.
- Previous Second/Third level technical support and/or training experience is preferred.
- Previous experience managing an outsourced technical support supplier preferred

Email resume in Word to jeffaltman@cisny.com ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.

NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.

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