Senior Helpdesk Analyst/$55K Iselein, NJ SJFJA1

 

If not you, would you know someone???

 

 

Position

Senior Helpdesk Analyst

 

Department

Information Technology

 

Description

Manage the general operations of the helpdesk including, providing IT helpdesk support to the entire SFS user community. Assist in maintaining a high level of information security in areas of responsibility. Manage IT projects including, but not limited to, desktop refreshes and software deployment. Develop and document policies and procedures as required. Provide out-of-band coverage, whenever necessary, to all SFS locations and participate in after hours on-call support schedule. Travel as required.

 

Primary Responsibilities

• Setup, administration, maintenance, diagnosis and troubleshooting of desktop operating systems, applications and associated peripherals. • Documentation of IT processes. • Provide training to SFS Users. • Provide first and second level helpdesk support to all SFS employees including SFS employees located in remote offices. • Perform company-wide application roll-outs, software updates and hardware updates. • Maintenance of a Helpdesk database including accurate recording and reporting of contacts, cases, resolutions and outages.  • Able to effectively communicate with all levels of internal customers including senior management. • Support data center operations.

 

Education

•BS Degree in Computer Science/Engineering or equivalent •Five years experience in support role •Microsoft Certified System Engineer •Network+ / A+ Certification

 

Other Skills

•Strong knowledge in hardware and associated peripherals support •Good knowledge of Microsoft based operating systems including Windows NT/2000/XP/2003 •Strong knowledge in application support (including all Microsoft Office products) •Good knowledge in remote LAN connectivity support including VPN technology •Good knowledge of voice and data networks •Good knowledge in IT hardware and software procurement procedures •Strong knowledge in hardware and associated peripherals support •Strong knowledge of Microsoft based operating systems including Windows NT/2000/XP/2003 Preferred optional skills •Knowledge of Track It helpdesk system •Microsoft SQL Server and Crystal Reports •Knowledge of Windows 200x Active Directory management •Knowledge of public key infrastructure (PKI) and encryption technologies •Operational experience of Local Registration Authority (LRA) systems

 

 

Email resume in Word to thebiggamehunter@cisny.com  ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.

NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.

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