Level 3 support Salary to $80000 Secaucus, NJ

If not you, would you know someone???  I will pay a finders' fee if you refer someone who is hired.

Information Technology Secaucus Retail ~ wholesale ~ manufacturing industry only

Technical Support III

Essential Responsibilities Include:

Responds to store problems, inquiries and requests for all IT related issues or requests that have been escalated from Level 1 & Level 2 Support Staff

Proactively identifies problems, troubleshoots and provides advice to assist staff

Takes ownership and responsibility for resolving incidents or requests for service, including communication to store personnel, 3rd party suppliers & staff after L1& L2 support escalation

Help train L1 & L2 staff, lead  projects and create⁄update internal documentation and procedures

Minimum Qualifications Are:

Exceptional knowledge of POS, Business applications and IT support concepts & process

Proven problem solving & diagnosis skills; ability to visualize a problem or situation and solve it

Strategic thinking, excellent communication, organizational and customer service skill

In depth knowledge of Win2000 & WinNT OS, Triversity POS, MS-Office, SAP, and all PC/Server hardware and peripherals e.g. modems, register scanners, printers, portable data terminal scanners, network hubs, routers & people counters

 

 

Email resume in Word to thebiggamehunter@cisny.com  ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.

NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.

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