Program Manager - (US-NJ-Hoboken)
Program Manager - (US-NJ-Hoboken)
Compensation: $125K - $135K / Year
Min Education: Bachelors
Job Type: Full Time
Jobcode: CCCJA2This Project management position will act as a Planning & Control Manager. The position is focused on process and workflow management, measuring and tracking key business data, driving process improvement initiatives within the department and assisting in developing a high performance work culture. This position assists management in understanding and facilitating improvement in the organization’s overall performance and results.
Duties and Principal Activities:
Facilitate CSR (Customer Service Request) Queue Management, by working with resource managers and business units in understanding, negotiating, tracking and reporting on priorities, completion dates and closure rates. Involves significant detail review of CSR information and working with systems/spreadsheets
? Manage and ensure the RPT (time tracking) codes are aligned with the work efforts and use as a basis for scorecard metrics
? Identify process improvement initiatives and work in partnership with all impacted functional areas to ensure a successful start-up, execution and completion of process initiatives
? Develop process documentation to implement SDLC policies and practices
? Work with appropriate corporate groups to help align processes with corporate initiatives. ? Work with various teams to improve processes
? Develop, analyze and track key metrics for the organization
? Track and communicate on various project initiatives by working with the appropriate project managers
? Develop and publish Departmental Scorecards for utilization by the department and by internal business unit customers and management. Define measurement tools and targets and provide ongoing analysis of root cause of assigned areas
? Is the focal point for 3rd party development (sub-contractor) work that is part of the company product
? Promote the department’s accomplishments and capabilities to internal customers (Public Relations)
? Provide training as necessary
? Develop career growth paths for departmental personnel in the areas of management succession, technology migration and other areas as needed.
? Provide coaching to new managers on management techniques
? Help prepare for meetings and other events
Skills Required:
Ability to get along with co-workers and supervisors.
2. Knowledge of and demonstrated experience in project management processes.
3. Knowledge and demonstrated experience in the development project lifecycle
4. Experience in meeting planning and facilitation
5. Demonstrated experience in making articulate and effective oral presentations to different audiences
6. Proficient with Microsoft Office applications
7. Excellent communication and interpersonal skills
8. Organization and time management skills: Operates independently with minimal guidance by management
9. Problem-solving skills with ability to perform root cause analysis
10. Ability to manage multiple tasks
Skills Desired:
Exposure in Organizational Change methodologies
Education Required:
1. Bachelor’s Degree in Management, CS, Engineering or closely related field or equivalent.
2. At least 10 years of working experience.
Email resume in Word to thebiggamehunter@cisny.com. Please include the job code for the position with your resume.
NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.
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Jeff Altman, The Big Game Hunter Concepts In Staffing
9 East 37 Street
New York, NY 10016
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posted by Unknown at 10:21 AM
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