Director of Infrastructure Services
Responsibilities
* Manage all Hosting Operations within the co-located data centers, with responsibility for contracted and internally agreed SLAs for customers
* Establish and execute processes for availability, capacity, and usage reporting
* Proactively plan, manage and grow the hosting infrastructure to support capacity and performance requirements of customers
* Work closely with the projects teams to prepare for launch and smooth operations of customer solutions hosted and managed by the firm
* Provision hardware, bandwidth, and services for the operations of the data centers
* Produce regular management reports on the status of operations for the executive team
* Manage the customer support ticketing systems and communicate to customers about scheduled maintenance activities
* Manage the relationships with contractors and suppliers for hosting services and hardware
* Perform network infrastructure maintenance and support
* Perform server maintenance and support (hardware and software)
Skills and Qualifications
* BSCS, BSEE is required
* Must have 5+ years of similar experience working for a software company that delivers its solutions on hosted ASP basis
* Experience in data center management
* In depth knowledge of data communications and Internet protocols
* Experience with configuring and using all common network components like load balancers, firewalls, switches and routers.
* Experience with most common server hardware platforms.
* Formal process design and implementation experience
* Quality training (Six Sigma, TQM, ISO or other) preferred
Email resume in Word to thebiggamehunter@cisny.com ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.
NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.
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