Active Directory/Exchange Support
Job ID: Job-1351
Job Title: Active Directory/Exchange Support
location: New York, NY
Jobtype: Contract
Rate: $30 - $40 c2c
Primary Skills: Active Directory, Exchange
Description: · This role provides quality user support providing quality support and high customer service to the staff.
· Handle 2nd - 3rd level support calls by responding to phone calls, email, web, and walk-up requests
· Respond to issues of in-house developed applications that support the Program Team: (Non-Technical employees nationwide, through a portal)
· Provides support on problems related to Active Directory and Exchange applications as they interact with desktop operating systems and other software applications, including installation and configuration.
· Builds, configures and installs workstations and related peripherals as needed
· Consult with user community on wide range of application, hardware, software, and operating system issues on predominantly PC and with some MAC and tablet platforms
· Research and recommend technologies to enhance customer service
· Serve on Technology project teams to better understand the implementation and support concerns of this evolving technology environment
· Work collaboratively with other Technology team members to ensure appropriate customer service levels are maintained
· Deliver advanced support on a 7x24 on-call rotation and manage to escalations for supported applications
Knowledge, Skills and Abilities
· Strong customer service skills
· Knowledge of Exchange & Active Directory, account management, directory services
· Experience and solid understanding of MS Office suite of applications.
· Eagerness and ability to learn new software applications and technologies quickly.
· Excellent organization, communication, and attention to detail skills required
· Interest in performing a critical support role while learning in a fast-paced environment required
· Ability to work well with others in a team environment
· Must be able to lift 40 lbs
· Excellent user support and training skills
· Great inter-personal and communication skills
· User support services: training, help desk, third-party resource management, escalation process with application developers and server operations teams
Please quote your best rate and email a resume in Word that makes it obvious how you match the specification
Email resume in Word to
TheBigGameHunter@cisny.com. Please include the job code for the position with your resume.
NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.
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