Veterinary Tech Services Rep Shawnee KS

Veterinary Tech Services Rep

 
Job ID: Job-1605       
Job Title:      Veterinary Tech Services Rep   
location:       Shawnee, KS    
Jobtype:        Permanent      
Rate:   commensurate w/exp     
Primary Skills:        
Description:    The primary responsibility is to answer incoming phone calls from sales representatives and customers, which includes Veterinarians, Veterinary office staff and Client/Consumers. 
• Maintain a high level of technical and clinical expertise related to product lines, while keeping apprised of the demand and needs of the clinical/hospital setting. 
• Assign highest priority to the responsible management of telephone calls. 
• Provide answer to general inquiries regarding routine product use such as clarification of information stated on label of product insert constantly upgrade technical expertise by reading journal and attending scientific seminars. 
• Possess good computer skills and knowledge of the internet. Computer literacy, including proficiency with Word, Excel, Power Point, Siebel and Outlook is mandatory. 
• Knowledge of common medical conditions of major animal species. 
• Knowledge of current medical procedures and treatments 
• Knowledge of internal and external parasites and their life cycles as a subject matter expert mentor and provide product training and information of less experienced company personnel as requested, both in-house and field team members. 
• Lead by example through consistently demonstrating high performance with regard to quantitative and qualitative performance measures. 
• Document and communicate adverse events, complaints and inquiries within Regulatory guidelines using PV Works. 
• Maintain familiarity with veterinary practice operations and current medical knowledge to maximize ability to relate to situations encountered by the customer. 
• Emphasize service and promote positive customer relations in every customer contact. Research pertinent topics and prepare reports as requested by manager. 
• Demonstrate advanced problem solving skills, properly handling inquiries and complaints with minimal supervision 
• Demonstrate willingness and ability to perform additional duties as assigned. 
• Manager consumer on-line/internet inquiries write monthly reports to supervisor to keep all information constantly updated 
• Demonstrate willingness and ability to perform additional duties as assigned. 

The selected candidate is required to possess the following: 
• A minimum of 3 years clinical experience and degree in Veterinary Technology from an accredited Veterinary Technical Program; Registered Veterinary Technician (active status) a minimum 5 years clinical experience. 
• Computer and keyboard experience in Microsoft Word, Excel, Power point 
• Accomplish tasks with minimal supervision. 
• Current and knowledgeable in all aspects of Veterinary medicine 
• Must possess excellent communication skills both on the phone and in person, organizational and people skills 
• Team player, who is a self-starter with a positive helpful attitude 
• Travel requirements: 5% of the time is required 

The selected candidate is required to possess the following: 
• A minimum of 3 years clinical experience and degree in Veterinary Technology from an accredited Veterinary Technical Program; Registered Veterinary Technician (active status) a minimum 5 years clinical experience. 
• Computer and keyboard experience in Microsoft Word, Excel, Power point 
• Accomplish tasks with minimal supervision. 
• Current and knowledgeable in all aspects of Veterinary medicine 
• Must possess excellent communication skills both on the phone and in person, organizational and people skills 
• Team player, who is a self-starter with a positive helpful attitude 
• Travel requirements: 5% of the time is required 

Preferred Qualifications: 
• BA/BS degree in Biology / Life Sciences. 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. 

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. 
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