Sr Director/VP, Client Services Mclean, VA

Sr Director/VP, Client Services

 
Job ID: Job-2027       
Job Title:      Sr Director/VP, Client Services
location:       Mclean, VA     
Jobtype:        Permanent      
Rate:          
Primary Skills:        
Description:    Bachelor’s degree required 
15+ total years of relevant experience, of which 7+ years should be in a management role 
Should have managed or overseen an operation of 40+ employees 
Managerial skills and prior experience in event planning/ event management/ software. Services/travel/tourism/hospitality sector is a plus 
Ability to track key performance metrics and make business decisions 
Draw up business case for action, time plan for execution and present to the Senior Vice President for approval and execution 
Ability to identify, model and implement solutions for business situations and client needs 
Manage communication with internal and external clients 
Leadership skills and traits with a fair understanding of motivation theories 
Very good relationship management skills with a few years experience in this domain 
Very proficient with software packages of Microsoft Office 
Data analysis and perform trend analysis 
Very good presentation skills 
Ability to create and manage training plans 

Responsibilities 
Manage a team of client services professionals and managers, as well as the company's Training and Development team, and ensure metrics are accomplished 
Devise and execute performance reports to ensure high level of performance 
Responsible for managing clients relationships with strategic clients of the company directly 
Coach, mentor, provide feedback and improve the skill set and productivity of the team 
Identify, innovate and execute business ideas to improve service delivery and improve client retention ratio of the company 
Recruit and train future team members 
Initiate, manage, and take ownership of strategic dialogues with other teams and divisions on different areas of service management and delivery 
Involvement in appraisal and career planning of employees 
Draw up reports for the analysis of the SVP and senior management and make presentations 
Represent the team in senior management meetings along with the SVP 

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. I will only respond to resumes that demonstrate a fit for the role. 

NO RELOCATION. ONLY THOSE AUTHORIZED TO WORK IN THE US. VISA TRANSFERS ARE NOT AVAILABLE AT THIS TIME. NO 3RD PARTIES. NO OVERSEAS RESUMES, PLEASE. 

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