Performance Management Analyst - (US-VA-Richmond)

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From Jeff Altman: The Big Game Hunter

Performance Management Analyst - (US-VA-Richmond)

Compensation: $48K - $58K / Year
Min Education: Bachelors
Job Type: Full Time
Jobcode: 183453WJA

Experience Required : 5 - 10 years
Degree Required : 4 Year Degree
PAID RELOCATION OK
The Performance Management Analyst will report to the Manager, Service Issue Resolution & Quality (SIRQ). The Analyst will partner closely with the Service Escalation Group (SEG) management team to establish and monitor performance management criteria. Specifically, the Analyst will be responsible for development of detailed management reporting including, but not limited to, service issue response cycle times, internal & external service level agreements, settlement statistics and exception item management as well as the development of SEG performance management tools and associate performance scorecards that measure individual & departmental quality & timeliness of response. The Analyst will collaborate with the SIRQ manager, Director of Service Escalations, other Quality & Control Group senior management and their designates to create, produce and maintain various management reporting tools including, but not limited to, staffing reports, financial results, forecasts, budgets and tracking of special projects and management objectives. The Analyst will also ensure maintenance of current Business Continuity & Disaster Recovery plans and departmental Policies & Procedures and Roles & Responsibilities. The Analyst will update management reporting packages on a monthly basis, prepare monthly workbooks for senior management and provide reporting support for departmental and cross-organizational projects as needed.

REQUIREMENTS:
Strong analytical, statistical analysis, quality management, organizational skills and attention to detail. Exceptional interpersonal skills and written/verbal communications skills. Proven ability to interface with all management levels, prioritize tasks and work effectively with competing priorities. Advanced proficiency with MS office applications especially Access, Excel and PowerPoint. Proven track record of success in continuous improvement initiatives. Ability to absorb and synthesize detailed information and to extract and present actionable information to executive decision makers. A strong background in management/financial reporting and documentation and/or experience in the development and deployment of performance management tools a plus. 4 year degree required, graduate degree/MBA preferred. Mon - Fri, 8:00am - 5:00pm

Candidate Must Have :
* Statistical analytical skills
* Expertise with Access, Excel, PowerPoint
* Ability to drive process improvement projects

Email resume in Word to jeffaltman@cisny.com. Please include the job code for the position with your resume.

NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.

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Jeff Altman, The Big Game Hunter
Concepts In Staffing
9 East 37 Street
New York, NY 10016