197 employees out in layoffs at SunRocket

A local customer service center for SunRocket, a Vienna, Va.-based Internet phone service company, has laid off 197 employees today, Alice Simpson of the Missouri Career Center confirmed.

She said the news came around 1 p.m. and that between 30 to 35 former Bell Industries employees had stopped by the center. Simpson said she got a chance to talk to the management and learned about the layoff.

Bell Industries and SunRocket last August partnered to reopen the former MCI center on Primrose Street.

Bell Industries hired the employees for SunRocket, which offered Internet-based phone services. The initial number was 150, but the companies said they expected to increase the number to 500.

Online discussions indicate that Sherwood Partners, LLC, out of Palo Alto, Calif., would be handling billing and refund issues. Its spokesman, Martin Pichinson, said he could not talk now but information should be available in a couple of hours.

Messages have been left with a Bell Industries spokesman.

No one at SunRocket is answering calls, while the company's customer service number answers: "We’re no longer taking customer service or sales calls. Goodbye."

http://www.news-leader.com/apps/pbcs.dll/article?AID=/20070716/BREAKING01/70716031

Performance Management Analyst - (US-VA-Richmond)

If not you, would you know someone???

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From Jeff Altman: The Big Game Hunter

Performance Management Analyst - (US-VA-Richmond)

Compensation: $48K - $58K / Year
Min Education: Bachelors
Job Type: Full Time
Jobcode: 183453WJA

Experience Required : 5 - 10 years
Degree Required : 4 Year Degree
PAID RELOCATION OK
The Performance Management Analyst will report to the Manager, Service Issue Resolution & Quality (SIRQ). The Analyst will partner closely with the Service Escalation Group (SEG) management team to establish and monitor performance management criteria. Specifically, the Analyst will be responsible for development of detailed management reporting including, but not limited to, service issue response cycle times, internal & external service level agreements, settlement statistics and exception item management as well as the development of SEG performance management tools and associate performance scorecards that measure individual & departmental quality & timeliness of response. The Analyst will collaborate with the SIRQ manager, Director of Service Escalations, other Quality & Control Group senior management and their designates to create, produce and maintain various management reporting tools including, but not limited to, staffing reports, financial results, forecasts, budgets and tracking of special projects and management objectives. The Analyst will also ensure maintenance of current Business Continuity & Disaster Recovery plans and departmental Policies & Procedures and Roles & Responsibilities. The Analyst will update management reporting packages on a monthly basis, prepare monthly workbooks for senior management and provide reporting support for departmental and cross-organizational projects as needed.

REQUIREMENTS:
Strong analytical, statistical analysis, quality management, organizational skills and attention to detail. Exceptional interpersonal skills and written/verbal communications skills. Proven ability to interface with all management levels, prioritize tasks and work effectively with competing priorities. Advanced proficiency with MS office applications especially Access, Excel and PowerPoint. Proven track record of success in continuous improvement initiatives. Ability to absorb and synthesize detailed information and to extract and present actionable information to executive decision makers. A strong background in management/financial reporting and documentation and/or experience in the development and deployment of performance management tools a plus. 4 year degree required, graduate degree/MBA preferred. Mon - Fri, 8:00am - 5:00pm

Candidate Must Have :
* Statistical analytical skills
* Expertise with Access, Excel, PowerPoint
* Ability to drive process improvement projects

Email resume in Word to jeffaltman@cisny.com. Please include the job code for the position with your resume.

NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.

To receive my free job search ezine, Head Hunt Your Next Job, search available positions, sign up to receive a daily digest of positions anywhere in the USA, use my meta job lead search engine, Job Search Universe or find out about my VIP service, go to www.jeffaltman.com. You can subscribe to my free ezine, Natural Selection, designed to help HR professionals, managers and business owners make even smarter business decisions at www.naturalselectionezine.com.

Jeff Altman, The Big Game Hunter
Concepts In Staffing
9 East 37 Street
New York, NY 10016

Manager, Operational Risk - Securities - (US-VA-Richmond)

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From Jeff Altman: The Big Game Hunter

Manager, Operational Risk - Securities - (US-VA-Richmond)

Compensation: $123K - $160K / Year
Min Education: None
Job Type: Full Time
Jobcode: 184002WJA

Experience Required : 10+ years
Degree Required : None
Travel Required : None
The Regulatory Remediation Manager will report to the Director of Internal Controls and will be responsible for helping to oversee the control environment by monitoring and tracking outstanding issues and helping to facilitate the review and closure of issues. Primary responsibilities include coordinating the firm's 3012/342 certification and reporting process, and working with senior managers throughout the firm, as well as coordinating with Compliance, Risk Management, Legal and the Internal Review Manager to provide assurance remediation plans have been implemented to resolve outstanding regulatory issues. In addition, this position will assist the Chief Administrative Officer in the management of the Risk Mitigation Board. This will include developing tracking and reporting methodologies to facilitate consolidated analysis and management of risk metrics, monitoring and review of Risk Mitigation MBOS, and the review of the activities of the various risk related committees. This position is also responsible for the administration and improvement of the Issues Tracking and New Rule Databases. The Regulatory Remediation Manager will also be responsible for coordinating and monitoring the overall committee structure for the firm.

REQUIREMENTS: Thorough understanding of brokerage industry including business unit functions and regulatory requirements. 10 years financial services experience required. Experience in Compliance, Audit or other risk related discipline is strongly preferred. Ability to collaborate with others, initiate action, adapt to change, make difficult decisions and accept challenging assignments. Strong analytical and critical thinking skills including the ability to evaluate and solve problems from multiple perspectives. Knowledge of sophisticated and or complex products, processes or functions preferred. Advanced degree or certification (CPA, CIA, or CFA) preferred. Strong Written and verbal communications including negotiation and facilitation skills.

Candidate Must Have :
* Brokerage Experience
* Regulatory
* 10 years financial services
* Compliance
* Audit
Email resume in Word to jeffaltman@cisny.com. Please include the job code for the position with your resume.

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.

To receive my free job search ezine, Head Hunt Your Next Job, search available positions, sign up to receive a daily digest of positions anywhere in the USA, use my meta job lead search engine, Job Search Universe or find out about my VIP service, go to www.jeffaltman.com. You can subscribe to my free ezine, Natural Selection, designed to help HR professionals, managers and business owners make even smarter business decisions at www.naturalselectionezine.com.

Jeff Altman, The Big Game Hunter
Concepts In Staffing
9 East 37 Street
New York, NY 10016

Group Manager(Field Support) - (US-VA-Glen Allen)

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From Jeff Altman: The Big Game Hunter

Group Manager(Field Support) - (US-VA-Glen Allen)

Compensation: $90K - $100K / Year
Min Education: None
Job Type: Full Time
Jobcode: 177518WJA2

Experience Required : 10 + years
Degree Required : None
PAID RELOCATION IS AVAILABLE
You will be responsible for providing strategic direction and leadership to the Field & Correspondent Support function including: Business Channel Implementation; Business Channel Liaisons; and, Field & Correspondent Outreach. Working collaboratively with the Senior Leadership Team and other key senior leaders and corporate partners, this leader will be accountable for driving achievement of the firms business strategies and objectives. Develop and implement the business channel liaison function, the field & correspondent outreach functions and the continued management of the business channel implementation function. Implement and utilize a defined measurement process to evaluate effectiveness of the strategy and tools relative to specific goals. Experience Building a productive, highly engaged workforce; Create a high performance culture focused on continuous improvement to achieve maximum gains in efficiency, profitability, customer service and reduction of risk; Developing and providing direction to a strong cohesive leadership team by attracting, motivating, leveraging and retaining top talent; Ensure regulatory compliance through effective operational controls; Collaborate cross-functionally to build networks, ensure smooth integration of service delivery and remove potential obstacles; Meet and/or exceed assigned business objectives including productivity and service targets.

REQUIREMENTS: The ideal candidate will have a broad based business background with a proven track record of progressive leadership success. Experience leading large, diverse groups and complex, multidimensional projects is essential. Other requirements include: Advanced leadership ability (10 years + experience preferred) with an emphasis on team building, mentoring and development of associates; Experience with one or more business channels preferred; Ability to develop and implement programs from the ground up; Strong relationship building and collaboration skills with the ability to engage and influence others toward common business objectives; Strong interpersonal and communication skills (written and verbal); Exceptional problem solving and decision-making skills; A degree in business or equivalent work experience; Demonstrated process management skills with the ability to organize people, resources and workflow to maximize results; Ability to define a framework for measuring work processes, production, and service delivery; Ability to effectively communicate performance metrics and partner with senior leaders to initiate appropriate corrective action when needed; Demonstrated relationship management skills; Strong negotiation and influencing skills. Ability to condense large volumes of data into simple concise and actionable business reporting; Strong working knowledge of business decision making tools and models (Decision tools, cost benefit analysis, break-even analysis, future and present).

Candidate Must Have :
* 10+ Years of leadership/supervisory experience with emphasis on team building
* Strong experience with decision tools, cost benefit analysis, break-even analysis, future and present
* A Bachelor's degree in communications preferred. MBA Preferred.

Email resume in Word to jeffaltman@cisny.com. Please include the job code for the position with your resume.

NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.

To search available positions, sign up to receive a daily digest of positions anywhere in the USA, use a job lead search engine, subscribe to Head Hunt Your Next Job, Jeff Altman’s free job search ezine, or learn about his VIP service, go to www.jeffaltman.com. To subscribe to Natural Selection Ezine, Jeff’s free staffing ezine to help business owners, hr professionals and managers make even better staffing decisions at www.naturalselectionezine.com.

Jeff Altman, The Big Game Hunter
Concepts In Staffing
9 East 37 Street
New York, NY 10016