Senior Director of End User Computing Philadelphia, PA

 

 

Job ID: Job-2662

Job Title:      Senior Director of End User Computing

location:       Philadelphia, PA

Jobtype:        Permanent

Rate:   $200K - $215K

Primary Skills:

Description:   

Requirements:

 

· Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration (Required). MBA (Preferred)

 

· At least 15 years' progressive experience in Information Technology.

 

· Twelve or more years' experience managing the above-named portfolio of infrastructure services across the architecture, engineering and service operations lifecycle. (Required)

 

· Minimum of seven years' experience managing large, global outsourced infrastructure services provider and/or managing service delivery teams for a large, global infrastructure services provider. (Required)

 

· Demonstrated mastery of all portfolio-related technologies and service management/delivery processes. (Required)

 

· Accreditation/Certification in ITIL service management framework. (Required)

 

· Demonstrated ability to develop infrastructure lifecycle management strategies to manage performance, capacity, availability, reliability, new service introduction of infrastructure services.

 

Responsible for the global management of end user computing services  delivered to all clients (end users, business functions and IT partners).

 

Accountable for the full lifecycle of EUC services from design to build to introduction to retirement/refresh with particular focus on operational excellence and service level assurance.

 

Establishes near- and long-term EUC service strategies, performance monitoring plans and improvement frameworks.

 

Manages a global team of professional and mid and senior level managers. Directs services provided by outsourced and, as appropriate, cloud services suppliers with on-site and off-shore resources teams.

 

Provides financial stewardship for all EUC hardware, software, and services. Partners closely with Enterprise Architecture, IT Strategy, Security, IT Systems Infrastructure and Networks to ensure a cohesive, integrated infrastructure environment meets company's business needs.

 

Portfolio of services:

 

Architecture and engineering for all end user computing hardware and software including laptops, desktops, tablets, smartphones, desktop

IT service desks for office and field personnel

Deskside support services

IT-related collaboration services

Executive support services

Software release management

Will direct an integrated team of EUC architects, engineers and service operations managers to develop, deliver and operate EUC services which meet or exceed established service levels with a focus on operational excellence and continual improvement.

 

Promote business-focused, cost-effective service across EUC service offerings.

 

Working directly with Head of Infrastructure & Service Management, infrastructure peers, IT Strategy and Enterprise Architecture establish EUC service strategies to meet current and anticipated application and business requirements.

 

Execute strategies through a well-manage project portfolio. Develop and promote business cases as required.

 

Develop, manage and maintain capital and operating expense budgets for all EUC services including project-related, equipment, support/maintenance and outsourcing costs as well as annual cost savings programs.

 

Provide leadership for equipment and service lifecycle management across all in-scope service tracks including business case development and presentation to senior IT management.

 

Email resume in Word to JeffAltman@TheBigGameHunter.us. Please include the job code for the position with your resume. NOTE: WE WILL ONLY RESPOND IF YOUR RESUME APPEARS TO FIT A ROLE

 

PAID RELOCATION. NO OVERSEAS RESUMES. NO 3RD PARTIES. Applicants for employment in the US must possess work authorization which does not require sponsorship from the employer for a visa.

 

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