Technical Account Manager Orlando FL

 

Technical Account Manager

 

 

Job ID: Job-2681

Job Title:      Technical Account Manager

location:       Orlando, FL

Jobtype:        Permanent

Rate:   $120K - $140K +bonus

Primary Skills:

Description:   

ROLE IS BOTH TECHNICAL AND PRE-SALES

 

Responsibilities

•         Lead and Manage a multinational regional technical accounts team

•         Set strategy, goals, metrics, and compiles/analyzes statistical data and trends relating to service level compliance and operational effectiveness.

•         Manage and drive problem-solving efforts between customers and company services.

•         Territory Growth/Development

•         Work closely with direct sales to position and sell the company services and solutions – including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related technical requirements.

•         Act as the technical point of contact for business partners to help facilitate communication to clients.

•         Responsible for training and mentoring for functional teams to ensure that process guidelines are understood and followed.

•         Proactively collaborate and communicate with external and internal customers to analyze information, business needs and functional requirements.

•         Assist staff and clients with documentation and analysis of:

•         Functional requirements of the  SOAP based web services

•         Use cases

•         Test cases and testing plan development

•         Ongoing analysis of system performance after “Go Live”

 

 

Minimum Requirements

•         At least 2-3 years of experience in managing professional services operation.

•         Industrial Engineering, information systems or Computer Science Degree preferred

•         At least one year of customer-facing experience in a consulting or pre-sales role.

•         Proficient in English, both reading and writing. Excellent presentation and communication skills

•         Ability to manage multiple tasks and projects in a fast-moving environment and work under pressure.

•         Demonstrated ability to adapt to new technologies and learn quickly

•         Highly organized and Independent

•         Must have valid passport

•         Ability to travel overseas for 15-25% of the time

Preferred Requirements:

•         Analytical abilities

•         MBA or advanced degree

•         3+ years IT/Technical Industry experience

•         Deep experience in one or more of the following areas: ASP.NET application installation & configuration, Networking, SQL, Widows server OS, IIS, XML, SOAP, programming, scripting, BigData/Hadoop.

 

Email resume in Word to JeffAltman@TheBigGameHunter.us. Please include the job code for the position with your resume. NOTE: WE WILL ONLY RESPOND IF YOUR RESUME APPEARS TO FIT A ROLE

 

NO PAID RELOCATION. NO OVERSEAS RESUMES. NO 3RD PARTIES. Applicants for employment in the US must possess work authorization which does not require sponsorship from the employer for a visa.

 

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