Field Engineer - (US-NJ-Edison)
Field Engineer - (US-NJ-Edison)
Compensation: $50K - $55K / Year
Minimum Education: Associate
Job Type: Full Time
Jobcode: AJNJA1
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Provides technical direction for the overall Field Service support for internal and external Associates computer needs. Tests new technology and provide proper documentation of experienced issues. Coordinates department/plan moves. Perform training for HelpDesk Technician and other departments on new software. Plans and deploys desktop and laptop software deployments with little or no supervision. Works with project teams to plan and deploy project-related hardware and software. Performs hands-on troubleshooting for standard desktop equipment and interviews Associates to collect information about problem. Leads Associates through diagnostic procedures to determine source of error. Handles problem recognition, research, isolation, resolution and follow-up for routine and complex user problems.
This position is considered essential to operations and will be required to be available during any emergency. Additionally, the associate filling this position will be required to maintain an on-call status.
PRIMARY RESPONSIBILITIES:
1. Must be able to perform all duties and responsibilities of the Field Services Technician 2 position.
2. Demonstrates understanding of the inter-relationship among various IT applications and systems and a basic knowledge of specific components of managed care operations and an understanding of how unit/team relates to department.
3. Demonstrates advanced proficiency with all applicable company supported software applications and able to provide professional and appropriate written and verbal information to internal and external customers
4. Able to manage customer expectations.
5. Able to identify root causes of problems. Demonstrates the ability to develop and implement solutions for the causes identified, able to develop creative solutions to problems and demonstrates the ability to seek alternatives, new ideas, and/or approaches to problems
6. Ability to resolve complex issues via the telephone in conjunction with interviewing associate for more information.
7. Provides the technical direction for: the installation, maintenance, and administration of systems; the implementation of software and hardware solutions for operations; integrated team support and maintenance of systems hardware and software
8. Ensures systems security is maintained and strengthened through implementation of current technologies.
9. Top-level technical contributor with advanced knowledge and experience in the area of software and hardware testing, change control, configuration management, test plan development, and systems documentation.
10. Able to provide technical direction for complex hardware and software issues on standard and non-standard equipment, able to troubleshoot network related issues, and able to perform basic functions on department servers.
11. Able to demonstrate leadership in a team environment, to motivate others, and provide innovative solutions for unit/team improvement.
Education
Required: Associate’s Degree or equivalent experience. Equivalent experience is acceptable in lieu of a degree(s).
Required:
· 5 years in Information Technology
· 4 years in HelpDesk/Technical Support Services
Preferred:
Specific Technical Skills
Required:
· Extensive knowledge of Microsoft Operating Systems
· Extensive knowledge of Microsoft Office products
· Extensive knowledge of PCs and laptops
Preferred:
Certifications or Licensure
Required:
· CompTIA A+
· Microsoft Certified Professional
Email resume in Word to thebiggamehunter@cisny.com. Please include the job code for the position with your resume.
NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.
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9 East 37 Street
New York, NY 10016
posted by Unknown at 10:44 AM
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