Windows Operations Analyst Consultant NYC

 

We have two consulting roles for a Window Operational Analyst to start next week J

Salary range is $40-$45 an hour.

 

 

JOB TITLE:       Windows Operations Analyst

REPORT TO:    IT Operations Manager

LOCATION:    New York City

                                                                                                                                                           

DESCRIPTION AND DUTIES:

•                    ensure that all IT services meet their SLA targets and that the operational infrastructure meets all its operational targets

•                    operate and implement all operational IT infrastructure and procedures

•                    ensure that the physical IT environment is maintained and secure according to security and contractual requirements and business needs

•                    provide day-to-day contact and coordination of third party engineers and support staff

•                    ensure that the operational requirements of all other IT, Service and Business Management processes are satisfied

•                    perform the day-to-day management and operation of all IT infrastructure processes

•                    Maintain all operational documentation.

Responsibilities

•                    Responsible for ensuring the reliability of the Windows Server and Desktop platform.

•                    Responsible for completion of PC and Systems support tasks in a timely and accurate manner, including tasks at all levels of complexity.

•                    Responsible for documentation, tracking and resolution of issues, and monitoring recurring issues and suggesting long term solutions for such issues

•                    Offer support in finding ways to improve the current environment and service provided.

•                    Work well with other members of the team, respect ideas and contributions from others, maintain self control in difficult situations, and work well with people at all levels.

•                    Support tasks include PC, Printers, Phone and Blackberry support.

•                    Provide support for standard server software including, but not limited to, Windows 2000/2003, SQL 2000/2005, IIS, Exchange 2003.

•                    Participate in problem solving and troubleshooting for the Windows environment and related applications.

•                    Participates in and may lead projects to implement or enhance IT services.

•                    Participate in functional test planning and testing for the Windows environment and related applications.

•                     Research and implement new technologies to improve the Windows environment.

•                     Interact with outsourcing vendors to assure timely resolution to any issues.

•                     Ensure servers and desktop environment meet proper performance and capacity standards.

•                    Develop and maintain a thorough knowledge of the Windows environment and related applications.

•                    efficiently and effectively investigate, diagnose, progress and action all operational events, alarms and incidents to the agreed quality and targets, ensuring that issues are escalated where appropriate and all records are updated in a timely fashion; Incident and Problem Management, ensuring that they have the appropriate documentation

•                    monitor, analyze, review and report on all IT Operations, services, service levels and service quality on a daily basis

•                    maintain operational logs and journals on all events, warnings, alerts and alarms, recording and classifying all messages; maintain all operational data collection procedures, mechanisms and tools

•                    maintain all operational documentation, processes, management and diagnostic tools and spares, ensuring that spares are maintained at the agreed levels

•                    ensure that all routine housekeeping tasks are completed on all operational infrastructure and be aware of, check and test all availability, resilience, emergency and security test procedures and processes

•                    use management systems tools to determine loads, collect routine performance statistics and create routine reports as required

•                    ensure that all computer equipment is maintained according to policies and recommendations and perform regular checks on environmental equipment and conditions

•                    carry out any necessary system tuning to maintain optimum performance levels in conjunction with Capacity Management

 

Required Skills, Education & Experience

•                    7+ years system administration experience in a large-scale, heterogeneous data center environment (preferably Solaris, Linux, SuSe, NT/Windows2000/2003).

•                    Advanced skills in the following technologies: Operating systems including Microsoft Windows 2000/2003 Server, IIS. Networking technologies including Conceptual understanding of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and Subnets.

•                    Windows 2000/2003 and Windows NT as well as Active Directory.

•                     Windows Operating System administration.

•                    General experience with server hardware devices, configuring and troubleshooting.

•                    General network skills required in support of Ethernet, VPN, TCP/IP and FTP.

•                     Windows server and PC hardware setup and configuration.

•                    Server based performance and capacity planning

•                     Problem troubleshooting and root cause analysis skills

•                     Strong team player and must possess excellent communications skills.

•                    Must have very strong customer service skills.

•                     Must be proficient in authoring and contributing to technical design documents.

•                    Microsoft certified or equivalent work experience working on Windows Server and PC Operating Systems

•                    Strong communication and analytical skills, with the ability to resolve problems and explain solutions to others.

•                    Must have strong organizational skills with attention to detail.

•                     Ability to work both as a member of a group and as an individual contributor.

•                     Ability to work independently in a fast paced and changing environment is crucial.

•                    Ability to work flexible hours including other shifts and be able to respond in an on-call basis.

Email resume in Word to thebiggamehunter@cisny.com  ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.

NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.

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