Director of Policy NYC

CODE  MRAJA22

 Salary up to $130000 

 

If not you, would you know someone???  I will pay a finders' fee if you refer someone who is hired.

 

Director of Policy & Business Operations

This is a new role, reporting to the VP, Finance & Administration, that will be responsible for operations as they relate to current state of the site, including Policy, Payment Processing, Security, and Customer Support.

Responsibilities Include:

·                 Develop service policies and own the maintenance and development of process for continual updating and communication of these policies.

·                 Compile and maintain policies of permissible interactions (i.e., acceptable site usage, topic management, SPAM, etc.).

·                 Make recommendations regarding changes to Terms of Service and Privacy Policy as necessary based on business needs and discussions with counsel.

·                 Ensure compliance with the Digital Millennium Copyright Act (DMCA) by establishing policy of use and process of responding to notifications.

·                 Establish security policies and procedures as required by PCI.

·                 Establish process of documentation of enforcement to protect company against legal action.

·                 Serve as point of contact for trademark claims and possible subpoenas served by law enforcement agencies.

Payment Processing (credit card & PCI)

·                 Review relationships with current payment processing vendors and researching possible alternatives and secondary systems.

·                 Evaluate possibility moving payment processing in-house

·                 Negotiate rates with vendors

·                 Work with Product Development team to increase efficiency and reduce costs of payment processing

·                 Keep current on latest industry techniques for reducing chargebacks and failed/rejected transactions in order to increase Organizer retention

·                 Investigate and lead processes for multiple currency payments

·                 Serve as steward of PCI Compliance

Customer Support Supervision

·                 Supervise Customer Support Manager, helping to provide direction, strategy, guidance and mentorship.

·                 Provide final approval to the Customer Support Manager's development of CS manual to be used in training and integration of new CS associates.

·                 Work with CS Manager to cost-effectively scale department to current and future business needs.

·                 Approval of topic categorization.

·                 Enforce and evolve community standards by making determinations based on existing Terms of Service.

·                 Establish process for Member account profiles to contain comprehensive and accurate historical data (including phone calls, e-mails, payment activity, and actions on site).

Skills and Requirements

·                 8+ years related experience

·                 Deep knowledge and understanding of website operations

·                 Experience managing PCI Compliance program; implementation of PCI certification strongly preferred

·                 Knowledge of relevant laws and governances (DMCA, COPPA, PCI,trademark law)

·                 Strong process orientation

·                 Customer service experience preferred

·                 Extreme attention to detail

·                 Exceptional interpersonal, written and verbal communications skills

·                 Ability to foster respect with all levels of employees and management

 

 

 

Email resume in Word to thebiggamehunter@cisny.com  ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.

NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.

Sign up to receive a daily digest of positions around the United States or search open jobs we are recruiting for at www.jeffaltman.com. While there, subscribe to Head Hunt Your Next Job, Jeff Altman, The Big Game Hunter's free job search ezine, Natural Selection, his ezine for employers, use Job Search Universe, the job lead search engine that searches more than 2400 job boards and career pages worldwide, and learn about my VIP personal search agent services.

 

Web Stats Analyst NYC up to $80000

If not you, would you know someone???  I will pay a finders' fee if you refer someone who is hired.

 

Web Stats Analyst

To support our rapid growth, we are looking for a resourceful and tech-savvy Web Statistics Analyst to join our team. The Analyst will report to our Sr. Manager of Analytics and will be responsible for reporting and analyzing all web statistics associated with Meetup and will oversee the collection, distribution, and analysis of critical performance data.

Responsibilities:

·                 Distribute web statistics reports to stakeholders in a reliable and timely manner with insightful analysis of website and marketing data.

·                 Participate in meetings with experience teams as an analytical lead to contribute insights based on analysis of web stats that will lead to a better user experience

·                 Partner with Product Development managers to forecast and then measure affects of new initiatives

·                 Contribute to the building of various profitability, retention, customer profile/ segmentation, and ROI models as appropriate.

·                 Support strategic research initiatives including (customer research, usage analysis, etc.).

·                 Provide ongoing reporting and analysis to inform and support business decisions, such as:

o                        support data collection and presentation creation;

o                        understand the key drivers and audiences;

o                        establish key performance metrics against which the business and sub-teams can measure themselves;

o                        disseminate qualitative weekly business summaries.

·                 Ensure that all appropriate reporting deliverables are completed to deadline.

·                 Maintain and enhance the Reporting Infrastructure through:

o                        page tagging;

o                        ensuring that reporting is an integral part of the product development lifecycle;

o                        empowering marketing and experience managers to use analysis tools through training;

o                        report automation;

o                        data cleansing.

·                 Manage web-reporting vendor relationship(s).

·                 Assess alternatives and provide periodic recommendations for web-analytics tools.

·                 Partner with stakeholders to create reporting requirements and functional specifications and define final scope of the reporting deliverables for specific projects.

·                 Periodically extract data from Meetup databases to support business and experience initiatives.

Qualifications and Experience:

·                 Bachelors' Degree in a quantitative field (Mathematics, Computer Science, Economics, Engineering).

·                 Four plus years' professional experience in direct marketing with a minimum of two years in web/e-business analytics and reporting.

·                 In-depth knowledge of internet business models and processes and interactive/ cross-channel marketing concepts and strategies.

·                 Extensive expertise with Omniture.

·                 Proficiency in emerging technologies and experience with modeling tools is desired (SAS, etc.).

·                 Deep knowledge of relational database and data warehouse technologies including SQL, Quest, query tools, and basic database design concepts.

·                 Demonstrated quantitative, analytical, problem-solving, and technical skills.

·                 Superior attention to detail and oral and written communication skills.

 

 

Email resume in Word to thebiggamehunter@cisny.com  ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.

NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.

Sign up to receive a daily digest of positions around the United States or search open jobs we are recruiting for at www.jeffaltman.com. While there, subscribe to Head Hunt Your Next Job, Jeff Altman, The Big Game Hunter's free job search ezine, Natural Selection, his ezine for employers, use Job Search Universe, the job lead search engine that searches more than 2400 job boards and career pages worldwide, and learn about my VIP personal search agent services.