If not you, would you know someone??? I will pay a finders' fee if you refer someone who is hired.
The Voice Services Manager's role is to plan, direct, and coordinate the design, installation, and connectivity of Telephony systems to ensure the stable operation of the organization's IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing Telephony hardware, software, and communication links (including all voice, data, broadband circuits). The Voice Services Manager will also schedule and direct the activities of a team of Telecommunications Analysts.
Responsibilities
· Design and deploy company telephony systems, including PBXs, key systems, and other hardware.
· Effectively manage all aspects of the circuit (voice, data, broadband) provisioning process.
· Act as the primary contact responsible for maintaining affective relationships with all Telecommunications providers.
· Configure telephony systems to ensure their smooth and reliable operation for fulfilling business objectives and processes.
· Monitor system performance and troubleshoot problem areas as needed
· Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization's network.
· Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
· Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
· Develop and deploy methodologies for testing network/system performance and providing performance statistics and reports.
· Manage and ensure optimal operation of all telephony hardware and equipment, including PBXs, key systems, and so on.
· Conduct research and make recommendations on network/telephonic products, services, protocols, and standards in support of network/telephonic procurement and development efforts.
· Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
· Practice asset management, including maintenance of system component inventory and related documentation.
· Establish service level agreements with end users.
· Direct and administrate a contingent of Telecommunication Analysts and where necessary, conduct performance reviews and corrective action.
· Provide guidance to junior members of the team.
· Create and maintain documentation as it relates to network/system configuration, network mapping, processes, and service records.
Position Requirements
· Four-year university degree or college diploma in the field of computer science and/or 15 years equivalent work experience.
· Technical certifications a plus
· 5 years experience managing and configuring enterprise-wide voice networks, call centers, etc.
· Hands-on experience troubleshooting hardware such as PBXs, key systems, and so on.
· Excellent knowledge of current protocols and standards
· Experience installing network cabling and patching telephony systems.
· Demonstrated leadership and personnel management skills.
· Good understanding of the organization's goals and objectives.
· Knowledge of applicable data privacy practices and laws.
· Strong interpersonal, written, and oral communication skills.
· Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on.
· Able to conduct research into networking issues and products as required.
· Experience working in a team-oriented, collaborative environment. · Proven experience and success with PBX and key system design and implementation.
· Proven experience with network/telephonic capacity planning, network/telephonic security principles, and general network/telephonic management best practices.
Email resume in Word to thebiggamehunter@cisny.com ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.
NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.
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