Vice President – Student Experience Salt Lake City, UT

Vice President – Student Experience

 

Job ID:	Job-2286
Job Title:	Vice President – Student Experience
location:	Salt Lake City, UT
Jobtype:	Permanent
Rate:	$120K - $150K
Primary Skills:
Description:	Responsible for cultivating exceptional student affinity and serve as the lead brand advocate within the client for all contact points with students.  Skills Required  •Highly analytical. Comfortable with collecting and analyzing data, and creating data-driven recommendations  •Inquisitive. Be able to actively challenge assumptions, and evaluate various solutions  •Influencer. Comfortable working independently, and with executives across multiple functions in the client  •Problem-solver. Focused on developing effective solutions that can be readily delivered by the client  Qualifications  •Bachelor's degree from a top-tier institution required. MBA or Master's degree preferred  •7-10 years of work relevant work experience required  •Management/corporate consulting, online education, or consumer-focused products background preferred  •Knowledge of non-traditional higher education is a plus  •Solid business analytics experience, with strategic as well as operational focus  •Highly personable and outgoing, and able to work effectively with various functional groups  •Energetic self-starter  •Solution-oriented  Will be responsible to:  •Define appropriate metrics to track current and predictive levels of student satisfaction, and track organizational success relative to these measures  •Evaluate operational policies and processes that impact students' perceptions of client's brand, particularly as related to quality, responsiveness, and ease-of-use  •Proactively analyze data and identify areas of concern that could negatively impact student satisfaction  •Work with each of the functional areas of the organization to create and implement solutions that improve student satisfaction and loyalty, and help increase revenue. Ensure all programs/ projects are executed rigorously, and benefits are achieved  •Develop optimal approach and channel(s) for students to utilize various University services  •Implement a knowledge management capability that provides a world-class self-service experience for all students  •Be the advocate for the student within the University  •Provide guidance in developing the organizational structure and staffing of key roles, to ensure the mindset of "student first" is continuously delivered throughout the organization and is believed by the students  •Potentially lead university-wide workforce management and quality assurance operations  •Keep up-to-date on industry knowledge as well as the competitive posture of the University  THIS IS AN ANALYTICS ROLE. IT IS NOT A JOB PURELY FOR SOMEONE TO PERFORM "HIGH TOUCH" WORK  Email resume in Word to JeffAltman@TheBigGameHunter.us. Please include the job code for the position with your resume. NOTE: WE WILL ONLY RESPOND IF YOUR RESUME APPEARS TO FIT A ROLE  PAID RELOCATION. NO OVERSEAS RESUMES. NO 3RD PARTIES. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa or transfer of a visa for employment authorization in the United States  To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings.