Support Specialist New York City

Job ID:Job-0324

Job Title:Support Specialist

location:New York City

Job type:Permanent

Rate:80K - 95K

Primary Skills:Exchange, Blackberry, ITIL, desktop support

Description:

 
Minimum Education: Bachelors
Job Type: Full Time 

Responsible for managing the firms Helpdesk as well as developing strategies, implementing solutions and providing operational support for the firm’s messaging infrastructure. The individual is responsible for day to day logging, tracking, coordinating and resolution of customer reported problems or concerns. The individual must also possess a broad range of technical skills to effectively research, design, test, implement and support enterprise-class messaging services.



Essential Job Functions

· Maintain an existing Exchange 2007 system and Blackberry Enterprise server

· Support an email archive solution such as Symantec Enterprise Vault.

· Provides direction, guidance and planning for the service desk system

· Coordinates the flow of incident activity and ticket queue management

· 75/25% split between support and management (75% support and 25% managing the process and supervising other technicians)

· Maintains and improves all Service Levels

· Documents all Helpdesk processes and troubleshooting

· Defines standard Desktop Support operating procedures

· Responds to all customer problems and inquiries

· Accountable for call details and complete ticket (incident) creation into the tracking system

· Accountable for proper call categorization and routing (escalation routing as required)

· Accountable for resolution of known, documented and single step requests

· Accountable for incident closure and any follow-up contact between IT team and the end user

· Maintain inventory of computer, networking and all other IT related equipment

Enterprise Application Integration Manager NYC

Job ID:Job-0512

Job Title:Enterprise Application Integration Manager

location:New York City

Job type:Permanent

Rate:$110K - $120K

 

Primary Skills:Workday, Taleo, Kronos, SAP, Peoplesoft, ADP, Salesforce.com, or other ERP, HRIS, G/L products

 

Description:The Enterprise Application Integration Manager will lead activities related to the design, development, and implementation of enterprise information systems. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide their development team on issues related to the design, development, and deployment of mission-critical information and software systems. The Enterprise Application Integration Manager is also responsible for planning and coordinating process improvement activities and supporting maintenance and software upgrade / implementation efforts. Major accountabilities are, system integration and business process improvements, problem identification and recovery, system efficiency and effectiveness associated with Payroll, Financial, Human Resources, and Customer Relationship Management (CRM) systems.

Candidate Profile and Experience
Working knowledge of any of the following applications: Workday, Kronos, Taleo, SAP, Peoplesoft, ADP, Salesforce.com, or other ERP, HRIS, G/L products
Familiarity with Software as a Service (SaaS) and Cloud deployed solutions
Build and mentor a high performing technical team
Excellent organization & multi-tasking skills, must be able to manage multiple projects at the same time
Strong interpersonal skills
Excellent verbal and written communications skills
A team player and ability to build consensus with business and technology partner teams
Works independently but able to collaborate and communicate ideas effectively including across organizational boundaries
Ensure projects are being done properly, on time, and up to our high standards
Proactive and creative problem solver with an intellectual interest in current and new technologies
Experience designing and implementing integrations for a web based application
Desired Skills

Experience with Microsoft Visual Basic, Python, Perl or other Scripting Language
Familiarity with Unix and Windows commands and scripting
Experience with XML
Experience with Web services (SOAP/WSDL or REST)
Excel, MS Access
Experience

Bachelor's degree or equivalent experience required
Minimum of 1 year experience leading a technical team
Minimum of 3 years hands-on experience in the administration and/or configuration of systems supporting any of the following client teams: Human Resources, Finance or a CRM client team

Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume.

NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.

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