Director--CRM Service Effectiveness/Contact Center

Director- CRM Service Effectiveness/Contact Center

Job ID: Job-0710 Job Title: Director- CRM Service Effectiveness/Contact Center location: Prefer Northeastern USA Jobtype: Permanent Rate: $170K - $180K +bonus Description: Projected Travel: 80% Domestic USA The role is a combination of practice development and delvery · Responsible for leading CRM Strategy and Transformation for Service Effectiveness and Contact Center practice. Will develop the value proposition for the practice, and be responsible for practice development and delivery. Proven architect and manager of high-performance teams ? Operations efficiency specialist, implementing best practices and improving KPIs ? Skilled technology analyst with comprehensive knowledge of call center technologies and solutions Consulting specialist in turnaround management of at-risk projects, consistently delivering transformed projects on-time/on-budget · Responsible for Business Unit Development– competency and business development plans. · Process improvement activities- using the "Voice of the Customer" to maximize revenue, reduce expenses, improve customer satisfaction, retain profitable customers. Transcends organizational boundaries to build a unified commitment to the customer experience and ultimately long-term customer loyalty and competitive differentiator. Focused on winning in marketplace. · Leads by example and encourages outstanding performance throughout the business. Willingness to "roll up sleeves," to meet objectives. · Strong coach and mentor, valuing teamwork and diversity. Grasps new concepts quickly and thrives in a fast-paced environment. Job Requirements Seasoned Call Center Professional leveraging 15+ years leadership experience in Operations Management and Project Management ICMI Certified (ideal) ? Mobilizations and implementations ? Deep knowledge of project lifecycle ? Benchmarking and performance metrics ? BPO/CRM project and program management ? Multi-site inbound/outbound call center expertise ? Superior client management skills ? Process standardization and redesign ? Change management ? Excellent time-management and organizational skills with strong attention to detail ? Vendor selection and management ? Business strategy, sales and service delivery ? Well versed in the following products (not looking for a developer but a strategist well versed in technology: ? Platforms: Avaya, Cisco, Genesys, LiveOps, VoIP ? ACDs: Aspect, Avaya, Genesys, LiveOps, Nortel, Rockwell ? Queue Monitoring software: Avaya CMS, Centervue, Aspect Producer/Director, Meridian ? CRM software: Clarify, Siebel, salesforce.com, SAP, Remedy, ? QA software: LiveOps, Nice, Witness Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr

Director- CRM Service Effectiveness/Contact Center--ROAD WARRIOR

Director- CRM Service Effectiveness/Contact Center--ROAD WARRIOR

 

Job ID:	Job-0710
Job Title:	Director- CRM Service Effectiveness/Contact Center
location:	Prefer Northeastern USA
Jobtype:	Permanent
Rate:	$170K - $180K +bonus
Description:	Projected Travel: 80% Domestic USA The role is a combination of practice development and delivery · Responsible for leading CRM Strategy and Transformation for Service Effectiveness and Contact Center practice. Will develop the value proposition for the practice, and be responsible for practice development and delivery. Proven architect and manager of high-performance teams ? Operations efficiency specialist, implementing best practices and improving KPIs ? Skilled technology analyst with comprehensive knowledge of call center technologies and solutions Consulting specialist in turnaround management of at-risk projects, consistently delivering transformed projects on-time/on-budget · Responsible for Business Unit Development– competency and business development plans. · Process improvement activities- using the "Voice of the Customer" to maximize revenue, reduce expenses, improve customer satisfaction, retain profitable customers. Transcends organizational boundaries to build a unified commitment to the customer experience and ultimately long-term customer loyalty and competitive differentiator. Focused on winning in marketplace. · Leads by example and encourages outstanding performance throughout the business. Willingness to "roll up sleeves," to meet objectives. · Strong coach and mentor, valuing teamwork and diversity. Grasps new concepts quickly and thrives in a fast-paced environment. Job Requirements Seasoned Call Center Professional leveraging 15+ years leadership experience in Operations Management and Project Management ICMI Certified (ideal) ? Mobilizations and implementations ? Deep knowledge of project lifecycle ? Benchmarking and performance metrics ? BPO/CRM project and program management ? Multi-site inbound/outbound call center expertise ? Superior client management skills ? Process standardization and redesign ? Change management ? Excellent time-management and organizational skills with strong attention to detail ? Vendor selection and management ? Business strategy, sales and service delivery ? Well versed in the following products (not looking for a developer but a strategist well versed in technology: ? Platforms: Avaya, Cisco, Genesys, LiveOps, VoIP ? ACDs: Aspect, Avaya, Genesys, LiveOps, Nortel, Rockwell ? Queue Monitoring software: Avaya CMS, Centervue, Aspect Producer/Director, Meridian ? CRM software: Clarify, Siebel, Salesforce.com, SAP, Remedy, ? QA software: LiveOps, Nice, Witness Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr

Web Developer NYC

Web Developer

Job ID: Job-0709 Job Title: Web Developer location: New York City Jobtype: Permanent Rate: $65K - $85K +bonus Primary Skills: Javascript, HTML, C#, ASP.NET, SQL Description: an HTML5/Javascript (including Ajax) guru with a good understanding of C#. Your responsibilities will include … . Helping maintain the existing trader/management portal. . Generating reports in SQL as required by the Management. . Troubleshooting website related issues. . Making software design decisions when adding new functionality or improving the old. . Writing custom web/non-web solutions based on managements’ requirements. . Managing people. Skills Required JavaScript – 4+ years of experience. Experience using JQuery or something similar. HTML – 4+ Fluent in html, ability to deal with cross browser issues. C# - 3-5 years of experience ASP .NET – 3 years of experience SQL – 3 years of SQL Good visual design sense is a huge plus! Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr

Web Developer NYC

Web Developer

 

Job ID:	Job-0709
Job Title:	Web Developer
location:	New York City
Jobtype:	Permanent
Rate:	$65K - $85K +bonus
Primary Skills:	Javascript, HTML, C#, ASP.NET, SQL
Description:	an HTML5/Javascript (including Ajax) guru with a good understanding of C#. Your responsibilities will include … . Helping maintain the existing trader/management portal. . Generating reports in SQL as required by the Management. . Troubleshooting website related issues. . Making software design decisions when adding new functionality or improving the old. . Writing custom web/non-web solutions based on managements’ requirements. . Managing people. Skills Required JavaScript – 4+ years of experience. Experience using JQuery or something similar. HTML – 4+ Fluent in html, ability to deal with cross browser issues. C# - 3-5 years of experience ASP .NET – 3 years of experience SQL – 3 years of SQL Good visual design sense is a huge plus! Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr

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Junior SQL DBA NYC

Junior SQL DBA

Job ID: Job-0708 Job Title: Junior SQL DBA location: New York City Jobtype: Permanent Rate: $80K - $93K Primary Skills: SQL Server DBA Description: Bachelor's degree required. s 3+ years of SQL Server database design, development and administration experience ;Experience developing and supporting reports in SQL Server Reporting Services (;Microsoft and other technical certifications not required but highly desired;Health care IT experience is not required but highly desired;Excellent independent judgment, strong communication skills and the ability to approach problems from the customer's perspective;Quality oriented - methodological, detail and deadline-oriented, reliable A passion for innovation and desire to continue learning about internet trends and technologies NICE TO HAVE: ;5+ years of experience designing and implementing scalable Internet and Intranet web application Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr

Junior SQL DBA NYC

Junior SQL DBA

 

Job ID:	Job-0708
Job Title:	Junior SQL DBA
location:	New York City
Jobtype:	Permanent
Rate:	$80K - $93K
Primary Skills:	SQL Server DBA
Description:	Bachelor's degree required. s 3+ years of SQL Server database design, development and administration experience ;Experience developing and supporting reports in SQL Server Reporting Services (;Microsoft and other technical certifications not required but highly desired;Health care IT experience is not required but highly desired;Excellent independent judgment, strong communication skills and the ability to approach problems from the customer's perspective;Quality oriented - methodological, detail and deadline-oriented, reliable A passion for innovation and desire to continue learning about internet trends and technologies NICE TO HAVE: ;5+ years of experience designing and implementing scalable Internet and Intranet web application Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume. NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES. To receive a complimentary subscription to my job search ezine, No B.S. Job Search Advice, go to www.JeffAltman.com to subscribe. Receive tweets from Twitter with job search tips and job listings – TheBigGameHuntr

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