Fidessa Support Engineer - (US-NY-New York)
Fidessa Support Engineer - (US-NY-New York)
Compensation: $100K - $125K / Year
Minimum Education: Bachelors
Job Type: Full Time
Jobcode: BNRJA7
The High Touch Tradeplant group’s role is to provide a physical presence on the trading flooron a rotation basis. Team members will be required to provide coverage which may require shift and weekend work. The primary responsibility will be supporting the front office Fidessa Equity Trading Systems, but may also require providing support to additional businesses through their presence on the Trading Floor(s).
The following applications are supported by this team:
• FDA (Fidessa Data Architecture)
• FAST (Sales Trading),
• UTS (Unified Trading System),
• NMS (NASDAQ Messaging System),
• GPK (Position Keeping), &
• HOTS (Held Order Trading)
• NOE Allocations (trade Booking & Allocation System)
Key Responsibilities
• Management of the end-user client relationship on a day to day basis. They are the point of escalation for the business.
• This group provides the detailed knowledge of the applications detailed above. For example, they should be able to use the application User Interface as an expert user would, but would not typically being able to read and understand the application code.
• Problems which cannot be resolved via the application screens or supporting tools should be passed to the relevant team as this would impact the capability of Client Facing to provide user support.
• Involvement in a rotation to ensure adequate coverage across for all desks. Hours of coverage required are 0730-1800. Overnight batch support for some applications is also required. Weekend or after hours working to support critical business initiatives such as application deployments, infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
Functions
• Problem management/resolution
• Resolving user-based queries (e.g. missing trades, etc.)
• Update and manage problem tickets appropriately.
• Own all issues raised through to closure regardless of which team or Vendor ultimately resolves the issue.
• Raise defect reports to development team or Vendors (where appropriate) for code amendment.
• Maintaining a knowledge base of known defects and issues, process, techniques etc.
• Report fixing/custom report generation (these reports should be simple reports). More complex reports (e.g. ones that require code changes or will take a substantial amount of time to produce) should be passed to the relevant Application Infrastructure, Investigate or Defect Fixing/Build teams.
• Advanced user configuration options.
• Support and use of advanced application functions at request of users.
• Performing post release testing after application upgrades and/or releases.
• Performing desktop testing on disaster recovery environments.
Required Skills
• Understanding of UNIX, SQL, scripting.
• Ability to recognize and build good process.
• Very good communications skills, with the ability to diffusing volatile situations - avoids emotional language and outburst.
• Analysis and investigation skills, with a structured approach to problem solving.
• Must be able to work under their own initiative.
• Understanding of the equities business (inclusive but not exclusive: securities processing, order management, position and P&L management, etc.)
• Fidessa experience a plus.
Success Criteria
• Good rapport with the users - positive feedback
• Minimum intervention/assistance required from other application investigation operate groups on this desk’s problems
• High degree of availability and performance of the applications managed by this team.
Email resume in Word to TheBigGameHunter@cisny.com. Please include the job code for the position with your resume.
NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.
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New York, NY 10016
posted by Unknown at 2:58 PM
