DESCRIPTION:
The incumbent will be heavily involved in monitoring and supporting the company’s internal trading applications. He or she will be a key contributor in supporting, troubleshooting, and integrating equity trading applications issues and ensuring problems are resolved in a timely and efficient manner. The individual will be working in a cross–functional environment, in close cooperation with many diverse areas of the firm.
RESPONSIBILITIES:
· Troubleshoot trading application issues, determine source of problems, and identify solutions for internal and external clients, using technical and analytical expertise and knowledge of systems.
· Categorize, prioritize and resolve software application issues dealing with all levels of equity trade order and routing systems.
· Interface frequently with external business and technical partners.
· Participate in test, document, release, and provide post/pre installation support for list based trading applications, algorithm servers, and trade desk integration software.
· Liaise regularly with the trading desk and communicate the status of outstanding requests.
· Interpret client requests and takes appropriate action to produce high levels of customer satisfaction that are balanced with business needs.
· Manage the team workload effectively to ensure service level targets are met, or escalate appropriately.
· Proactively seek ways to provide a better service e.g. process improvement, both tactically and strategically, implement new process or enhancements
· Provide an overall atmosphere of continuity and transparency with respect to application releases, resolution of issues and other system matters impacting our internal and external clients.
· Prepare and deliver training and presentations to colleagues and other business units.
· Deliver the project-based activities required without compromising daily support service delivered to business users.
· Interview, train and mentor new team members
SPECIFIC DUTIES AND RESPONSIBLITIES:
· Proactively monitor Windows and Unix Server based applications including list based order management system and algorithm servers
· Perform on the fly configuration changes for internal (example: Trading Desk) and external clients.
· Perform morning and evening system health checks, representing the team in daily production status call.
· Perform capacity and resource analysis to ensure proper load balancing and redundancy
· Liaise regularly with the trading desk and ensure awareness of system issues.
· Provide off-hours Support during weekends and holidays on an emergency basis; some key nights and weekends may require on-site coverage
· Communicate with multiple departments on closure on escalated support calls.
· Communicate effectively with key business users and managers regarding day-to-day support.
· Provide dedicated hotline, as well as face-to-face support to internal and external clients.
· Participate in Recovery Outage scenarios.
· Perform UAT (User Acceptance Testing) for new Production application/functionality.
· Daily testing in Production environment.
· Enter Support tickets into a tracking database for reporting purposes
· Document, share and communicate product and business knowledge with team members via knowledge base database, daily EOD process, and routine email correspondence.
· Manage Recovery Outage situations, including identifying monetary exposure to the trading desk.
· Lead multi-group projects of varying sizes concerning new business initiatives, technological initiatives, system maintenance, and system upgrades.
· Prepare training material and train new and existing employees in various Core Routing functionalities.
· Manage routine System Contingency testing
SKILLS AND EXPERIENCE:
· Demonstrated ability to work successfully in a cross-functional environment including development, networking,
operating systems, database, application servers and web serving
· Proven knowledge of global equity markets
· Demonstrated ability to resolve a variety of trading and pricing issues, such as incorrect reports from external destinations, busted trades, price corrections and erroneous trades.
· Proven knowledge of Nasdaq I and Nasdaq II times and sales using Bloomberg, Thompson, and Bridge Market Software
· Demonstrated ability to pay close attention to detail and ability to follow through with open issues until resolved
· Demonstrated ability to work in a team environment, handle multiple tasks simultaneously and adapt quickly to changes
· Demonstrated ability to make effective decisions within high pressured environments
· Demonstrated ability to communicate technical and production-related concepts to a broad range of technical and non-technical staff
· Demonstrated ability to handle cross-group short term and long term projects, seeing them to completion
· Demonstrated ability to see the big picture while simultaneously defining detailed requirements in support of the business.
· Demonstrated ability of successful implementation and support of highly scalable and highly available systems in an n-tier environment that may involve a global focus
· Demonstrated ability to carry out a client setup, including setting up the initial workflow, as well as carrying out technical details
· Previous experience implementing and supporting highly scalable and highly available systems in a trading environment.
· Proven knowledge and understanding of each layer of a software and overall order flow within the systems
· Demonstrated excellent technical, analytical and problem solving skills
· Demonstrated ability to handle multiple tasks simultaneously and adapt quickly to changes
· Demonstrated excellent communication (verbal and written) and interpersonal skills
TECHNICAL KNOWLEDGE/SKILLS:
| · Direct Market Access systems · Electronic Communication Networks · Equity Algorithmic trading · Exchanges · FIX protocol · Trading Rules and Regulations | · OTC Equity Securities · Series 7 Certifications · Advanced knowledge of SQL · Intermediate knowledge of UNIX · Advanced Windows Server Scripting · Intermediate Python Scripting |
EDUCATION AND QUALIFICATIONS:
| Senior Level | Principal Level |
| · B.S. Degree in Finance, Accounting, Economics, Computer Science or equivalent technical discipline · 5 + years experience in Second Level Trading support role Or · M.S. Degree in Finance, Accounting, Economics, Computer Science or equivalent technical discipline · 3 + years experience in Trading support role | · B.S. Degree in Finance, Accounting, Economics, Computer Science, Mathematics, Statistics or equivalent technical discipline · 7 + years experience in Second Level Trading support role Or · M.S. Degree in Finance, Accounting, Economics, Computer Science or equivalent technical discipline · 5 + years experience in Trading support role |
Email resume in Word to thebiggamehunter@cisny.com ONLY IF YOU HAVE THE EXPERIENCE SOUGHT. Please include the job code with the position.
NO RELOCATION. NO VISA TRANSFERS. NO 3RD PARTIES. NO OVERSEAS RESUMES.
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