| Description: | Qualifications:
• Bachelor's degree in Engineering or a related field and minimum 6 years relevant experience preferred.
• Excellent communications skills required.
• Excellent documentation/technical writing skills required.
• Must have in-depth knowledge and working experience with: Genesys Voice Portal (GVP), Genesys Customer Interaction Management (CIM), Genesys SIP Server, Genesys MCP, and Genesys Agent Desktop (GAD).
• Contact Center Fundamentals including Call Routing/Strategy Capabilities, CTI, VXML capabilities and T-Server operation.
• Advanced contact center features, such as outbound notification, email, chat, mobile applications, social networking and call recording.
• Voice networks and the various elements (switching, signaling, advanced intelligence network, messaging, etc.).
• XML development, shell scripting, Python programming.
• TDM/VoIP routing protocols call processing (SS7, ISDN, SIP, SIP-T, etc...).
• Experience with the following is preferred: Familiarity with voice networks and the various elements (switching, ISUP, TCAP, INAP, PRI, CAS (E/M Wink, Ground and Loop start) signaling associated with it.
• Data Networking Design and Functionality Database design and operational experience with Oracle and SQL.
• Experience with IP PBX, CPE and Voice processing,DNS, data collection, monitoring, storage, Web/API.
• Linux & Windows System Administration
Responsibilities:
• Will be responsible for contact center network design along with the associated development of supporting applications.
• Design, engineering, and development of portions of major projects or entire projects of lesser complexity.
• Provide design, development, certification, deployment, support functions, performance analysis and problem solving efforts for various hosted contact center platforms and other engineering initiatives.
• Define test plan requirements, supporting the execution of platform certifications and related proof of concepts as well as lifecycle management.
• Lead efforts creating development test environments, including physical and logical setup.
• Strong communications skills are a must to effectively and efficiently provide Tier 3/4 support for Provisioning, Operations, and Sales staff on Network issues.
• In addition to lab work, production network deployment strategies and procedures and support network deployment and implementations of contact center centric technologies.
• Role requires significant interaction and collaboration with other engineering groups, product, planning, operations, IT organizations, vendor development and support groups, as needed.
Email resume in Word to JeffAltman@TheBigGameHunter.us. Please include the job code for the position with your resume. NOTE: WE WILL ONLY RESPOND IF YOUR RESUME APPEARS TO FIT A ROLE
PAID RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.
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